This discussion is archived
1 Reply Latest reply: Apr 10, 2012 10:15 PM by EmilyChorba RSS

Add Ins tab disappears in Word 2007

user142738 Newbie
Currently Being Moderated
Hi -

I installed Tutor 14 and I am having problem with the Add In.

I am using Word 2007 - and when I create a new Tutor document, I can see the Add In tab at first. But as soon as I update the Document Properties, the Add In tab disappears.

What is the issue with this, can anyone help? The OS is XP.

Thanks.
  • 1. Re: Add Ins tab disappears in Word 2007
    EmilyChorba Newbie
    Currently Being Moderated
    It may be a corrupt normal.dotm.
    Try deleting it.
    Close Word, find where normal.dot resides (should be in the same folder as Author.dot) and delete normal.dotm
    A new one will regenerate next time you open Word.

    Another cause could be other product's dot files that are installed to the Word start up folder.
    These may over-ride the Author.dot
    Examples are the snagit.dot, palm.dot, etc.
    Remove these from Word's startup folder and see if the behavior persisits.

    Kind regards,
    Emily

Legend

  • Correct Answers - 10 points
  • Helpful Answers - 5 points