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There are many possible causes of a 403 error. Is this error happening when launching the applet, or does the applet launch properly and the error comes up when loading the file? How do you have AutoVue integrated to your web application? Is it integrated using the AutoVue ISDK? Or are you passing filenames into the applet in a different way? Can you clarify again, does the error only occur when the user tries to open a Chinese filename?
Also, please note that AutoVue version 19.3 is no longer under Oracle Premier Support. If possible you should upgrade to the latest version of AutoVue, especially if you end up needing to log a Service Request to Oracle.