I have noticed that my database has a lot of orders in INCOMPLETE state. For this reason it was decided to activate the Abandoned order service to manage those orders cleaning. But I don't understand how to place a just created order to the dcspp_ord_abandon table for it's further monitoring. In ACC Scenarios I have no such Event (something like Order Created ).
Could anybody please clarify if I need to add a custom event for order creation, or there is another way to manage described problem?
I think the docs cover this, but it's basically a scenario added by the DCS.AbandonedOrderServices module. However, I don't believe you are using this feature for it's intended purpose and it will likely not work with what you are trying to do. Please see https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1362742.1 for more info. This link requires access to My Oracle Support resources to view.
Could you please give me an advice what have I do with a huge amount of orders in INCOMLEATE state? I've figured out that each form submition creates an order... Should I implement a custom service for my db cleaning?