I am the primary contact for a POD and my user profile has the "Always Send Critical Alerts" checked as well.
However, I am still unable to receive any communication mails from Oracle for any planned maintenance/updates.
As an alternative, I need to check training and support OR the version information link for any planned activities.
This only happens a couple of times a year so i wouldnt expect you would notice this anyway. You should raise a SR with Oracle to be included on a email distribution lists that sends out information specific to your pod. He is a sample comminication i recieved from firstname.lastname@example.org.
This is a email notification regarding the following escalation being performed by Oracle CRM On Demand Support.
Escalation Reference Number: 3-4378769892
Escalated On: 8/28/2011 5:10:21 AM (GMT -07:00) MT
ETR: 3 SEPTEMBER 2011 6:00 AM MT
Status: Planned Action
Environment Type: Production
Event Type: Planned Maintenance
Service Area: Service Availability
Title: CRM On Demand - Planned Maintenance
On Friday, 2 September, 2011 at 10:00 PM US Mountain,the CRM On Demand production environment will be unavailable for planned maintenance.
This maintenance should last approximately 8 hours. During this time, users will be unable to access CRM On Demand.