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2 Replies Latest reply: Apr 18, 2012 1:30 AM by 826188 RSS

Critical Alerts/Maintenance Notifications

826188 Newbie
Currently Being Moderated
Hi,
I am the primary contact for a POD and my user profile has the "Always Send Critical Alerts" checked as well.
However, I am still unable to receive any communication mails from Oracle for any planned maintenance/updates.

As an alternative, I need to check training and support OR the version information link for any planned activities.

Any idea on how to get notifications working.

Regards,
Sumeet K.
  • 1. Re: Critical Alerts/Maintenance Notifications
    Jono (CRMNow) Pro
    Currently Being Moderated
    This only happens a couple of times a year so i wouldnt expect you would notice this anyway. You should raise a SR with Oracle to be included on a email distribution lists that sends out information specific to your pod. He is a sample comminication i recieved from crmondemandsupport_ww@oracle.com.

    This is a email notification regarding the following escalation being performed by Oracle CRM On Demand Support.
    Escalation Information
    =================
    Escalation Reference Number: 3-4378769892
    Escalated On: 8/28/2011 5:10:21 AM (GMT -07:00) MT
    ETR: 3 SEPTEMBER 2011 6:00 AM MT
    Status: Planned Action
    Environment Type: Production
    Event Type: Planned Maintenance
    Service Area: Service Availability
    Title: CRM On Demand - Planned Maintenance
    Description:
    On Friday, 2 September, 2011 at 10:00 PM US Mountain,the CRM On Demand production environment will be unavailable for planned maintenance.
    This maintenance should last approximately 8 hours. During this time, users will be unable to access CRM On Demand.
  • 2. Re: Critical Alerts/Maintenance Notifications
    826188 Newbie
    Currently Being Moderated
    Thanks Jono...that really helps me !!!

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