This discussion is archived
2 Replies Latest reply: Jul 6, 2012 3:17 AM by 834780 RSS

Install UPK with Windows Auth produces the error User not recognized

932199 Newbie
Currently Being Moderated
OS: Windows Server 2008 R2 SP1 64-bit

When installing UPK utilizing Windows Authentication an error saying "User not recognized" after clicking Install:

Prompt Title: Profile Credentials

Enter the login credentials to be used as the initial administrator account to access the Developer. This account will be created in the library.


It would be nice if the documentation was updated to say that when the IIS role is installed, to include the Role Service Windows Authentication.


So to fix this error, add the "Windows Authentication" IIS role service and restart all 3 IIS system services in the MMC Server Manager > Roles > Web Server (IIS)
Application Host Helper Service
Windows Process Activation Service (this will also stop the dependency World Wide Web Publishing Service)

If the World Wide Web Publishing Service does not start on it's own, just click Start on the right hand side.

After that has been completed clear out the Username and Password fields in the Profile Credentials prompt, and click Connect.

The installation should finish successfully now.