4 Replies Latest reply: Apr 23, 2012 5:46 AM by JitendraBhagwat RSS

    Graphing engine is not responding. in OBIEE 11.1.1.6

    JitendraBhagwat
      Hi,

      I did install OBIEE 11.1.1.6 and publised my earlier 'RPD & Catalog' (of version 11.1.1.5).

      On dashboard, some of the graphs are not visible and having the following error message:
      **********************************************************************
      Graphing engine is not responding.

      A fatal error occurred while processing the request. The server responded with: oracle.bi.nanserver.fwk.exception.BISvsException: java.lang.NullPointerException.
      **********************************************************************

      When I look into log file; I see following log:
      **********************************************************************
      [2012-04-18T16:42:57.000+05:30] [OBIPS] [WARNING:16] [] [saw.views.dashboard] [ecid: e954e2debf424ae0:-5b4b1342:136bffa36fe:-8000-000000000000b6ad,0:1] [tid: 4264] 11g xml data incompatibility: object queryitem1 at /shared/Uptime Clock Monthly requires upgrade. Admin needs to rerun upgrade, or remove the object, or fix the object's xml manually. If problem persists, please contact technical support.[[
      File:catalogimpl.cpp
      Line:1268
      Location:
           saw.views.dashboard
           saw.subsystem.portal.pagesImpl
           saw.subsystem.portal
           saw.httpserver.processrequest
           saw.rpc.server.responder
           saw.rpc.server
           saw.rpc.server.handleConnection
           saw.rpc.server.dispatch
           saw.threadpool.socketrpcserver
           saw.threads
      SessionID: e5dsikvgu3tss173vt6v7arlnb2btfmhqs9th02
      **********************************************************************

      Any solution for this?

      Regards,
      Jitendra
        • 1. Re: Graphing engine is not responding. in OBIEE 11.1.1.6
          Dhar
          Hi Jitendra,

          May be you want to try 'Scan and Update Catalog Objects That Require Updates' in Administration section of 11.1.1.6. I think this resolves these kind of issues.

          Hope this helps.

          Thank you,
          Dhar
          • 2. Re: Graphing engine is not responding. in OBIEE 11.1.1.6
            JitendraBhagwat
            Dhar,

            Thanks for the direction, as I ran 'Scan & Update Catalog Objects' from Administration tab, it update lot of objects but the error "Graphing engine is not responding" still appears on Dashboards.

            Also, when I checked log file, it seems to be giving following error: ([tid: 3996] RPCServer returned a error: Error while executing DVTChartRpcCall.processMessage)
            ******************************************************************
            ThreadID: 1836
            ]]
            [2012-04-19T15:26:00.000+05:30] [OBIPS] [ERROR:16] [] [saw.rpc.mis.read] [ecid: e954e2debf424ae0:-5b4b1342:136bffa36fe:-8000-0000000000011b26,0:1:7] [tid: 3996] RPCServer returned a error: Error while executing DVTChartRpcCall.processMessage
            oracle.bi.nanserver.fwk.exception.BISvsException: oracle.bi.nanserver.fwk.exception.BISvsException: java.lang.NullPointerException
                 at com.siebel.analytics.web.javahostrpccalls.dvt.DVTChartRpcCall.processMessageInternal(DVTChartRpcCall.java:180)
                 at com.siebel.analytics.javahost.AbstractRpcCall.processMessage(AbstractRpcCall.java:251)
                 at com.siebel.analytics.javahost.MessageProcessorImpl.processMessage(MessageProcessorImpl.java:193)
                 at com.siebel.analytics.javahost.Listener$Job.run(Listener.java:223)
                 at com.siebel.analytics.javahost.standalone.SAJobManagerImpl.threadMain(SAJobManagerImpl.java:207)
                 at com.siebel.analytics.javahost.standalone.SAJobManagerImpl$1.run(SAJobManagerImpl.java:155)
                 at java.lang.Thread.run(Thread.java:662)
            Caused by: oracle.bi.nanserver.fwk.exception.BISvsException: java.lang.NullPointerException
                 at oracle.bi.nanserver.fwk.exception.BISvsException.logNewException(BISvsException.java:342)
                 at oracle.bi.nanserver.fwk.exception.BISvsException.throwException(BISvsException.java:231)
                 at oracle.bi.nanserver.fwk.exception.BISvsException.throwException(BISvsException.java:218)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.ChartViewGenSvsImpl.generateView(ChartViewGenSvsImpl.java:69)
                 at sun.reflect.GeneratedMethodAccessor2.invoke(Unknown Source)
                 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
                 at java.lang.reflect.Method.invoke(Method.java:597)
                 at oracle.bi.nanserver.fwk.service.BISvsProxy.invoke(BISvsProxy.java:47)
                 at $Proxy5.generateView(Unknown Source)
                 at com.siebel.analytics.web.javahostrpccalls.dvt.DVTChartRpcCall.processMessageInternal(DVTChartRpcCall.java:150)
                 ... 6 more
            Caused by: java.lang.NullPointerException
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.formatter.positional.BaseChartPositionalFormatter.apply(BaseChartPositionalFormatter.java:97)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.formatter.SeriesFormattingEngine._processFormatRules(SeriesFormattingEngine.java:130)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.formatter.SeriesFormattingEngine.start(SeriesFormattingEngine.java:103)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.BaseChartComposer.processSeriesFormatProperties(BaseChartComposer.java:743)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.BaseChartComposer.setSeriesFormatPropertiesAndRuleBundle(BaseChartComposer.java:217)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.BaseChartComposer.setBaseChartLayoutAwareProperties(BaseChartComposer.java:209)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.AxisChartComposer.setBaseChartLayoutAwareProperties(AxisChartComposer.java:571)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.BaseChartComposer._setProperties(BaseChartComposer.java:167)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.BaseChartComposer._setDataAndProperties(BaseChartComposer.java:151)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.composer.BaseChartComposer.compose(BaseChartComposer.java:144)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.DVTChartProcessor.compose(DVTChartProcessor.java:659)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.DVTChartProcessor.setupChart(DVTChartProcessor.java:127)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.DVTChartProcessor.generateXML(DVTChartProcessor.java:248)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.ChartProcessorBase.generateChart(ChartProcessorBase.java:217)
                 at oracle.bi.nanserver.svs.viewgen.dvt.chart.ChartViewGenSvsImpl.generateView(ChartViewGenSvsImpl.java:63)
                 ... 12 more
            [[
            File:rpc.cpp
            Line:472
            Location:
                 saw.rpc.mis.read
                 saw.threadpool.chartthreadpool
                 saw.threads
            ecid: e954e2debf424ae0:-5b4b1342:136bffa36fe:-8000-0000000000011b26,0:1:7
            ****************************************************************************
            • 3. Re: Graphing engine is not responding. in OBIEE 11.1.1.6
              JitendraBhagwat
              Hi Dhar,

              According to 'List of Bugs Fixed in 11.1.1.6' by Oracle, Bug # 13111799 is fixed.
              And as per the 'Oracle Support Document' this bug is fixed in product version 11.1.1.7.0

              Since am getting the same error message even after upgrading to OBIEE 11.1.1.6, I guess this bug is still exists.

              I have open one more thread for this purpose and will close this thread.

              You can follow the other thread at: OBIEE 11.1.1.6 - Bug # 13111799: Graphing Engine not responding.

              Thank you for your help :)

              Regards,
              Jitendra
              • 4. Re: Graphing engine is not responding. in OBIEE 11.1.1.6
                JitendraBhagwat
                According to 'List of Bugs Fixed in 11.1.1.6' by Oracle, Bug # 13111799 is fixed.
                And as per the 'Oracle Support Document' this bug is fixed in product version 11.1.1.7.0

                Since am getting the same error message even after upgrading to OBIEE 11.1.1.6, I guess this bug is still exists.

                I have open one more thread for this purpose and will close this thread.

                You can follow the other thread at: OBIEE 11.1.1.6 - Bug # 13111799: Graphing Engine not responding.