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To send an SMS you need to be able to connect to a mobile phone or to a bulk SMS gateway. Sending to mobile is more complex as it requires you to access the mobile phone from your PC or LAN or some other way; this means drivers, phone software, etc.
Bulk SMS software usually will have an API. So, look at your Bulk SMS software / portal API and then figure out how you can call that API in APEX. There is no generic solution, only API specific.
tulsi wrote:Hi Tulsi,
I have a requirement like, if any customer can send their problems by using mobile number it should gets an alert message to customer support?
how can i develop through apex using pl/sql?
What is the actual scenario?
customer sends the message from mobile to mobile as an SMS
customer sends the message from mobile to email
We have a similar setup. My understanding is our SMS gateway software allows us to map an email address to every mobile number, then our apps just email the notifications and they are relayed via SMS. I don't really know anything about our SMS gateway except it just works like magic.
The only shortfall is our inability to provision those email/mobile number mappings, there is no doubt an API but we haven't looked into it as yet. Anyone who wants to subscribe to this service needs to request it from our sysadmin team first.
If a customer calls to a customer support and recorded his problem via mobile ph, after ending a cal customer has to got a notification about the status of the problem to the mobile num. and also a message should be sent automatically to the relevant department about the issue.
can you please provide any information regarding this requirement??