2 Replies Latest reply: May 7, 2012 2:43 AM by user54461 RSS

    no hardware info is available for drive x - device is not in service

    user54461
      Hi everybody,
      I'm new in Oracle secure Backup.
      I have configured osb; one Lib with 2 Tape.. and oracle backup with rman.
      I don't know why the backup are pending and in device have this error:

      ob> lsdev -lg
      cLib1:
      Device type: library
      Model: [none]
      Serial number: 00X4U78P2318_LL0
      In service: yes
      Debug mode: no
      Barcode reader: yes
      Barcodes required: yes
      Auto clean: no
      Clean interval: (not set)
      Clean using emptiest: no
      Unload required: yes
      Ejection type: auto
      Min writable volumes: 0
      UUID: 135995b6-af87-102e-8e55-14feb5d265f9
      Attachment 1:
      Host: cgtccmgmt.cc.local
      Raw device: /dev/sg2
      Connection type: SCSI
      Inquiry data:
      Vendor: IBM
      Product: 3573-TL
      Firmware: A.50
      Serial number: 00X4U78P2318_LL0
      Element counts / addresses:
      1 mte: 1
      45 se : 4096 - 4140
      3 iee: 16 - 18
      2 dte: 256 - 257
      Moves:
      From mte, to: mte 0 se 1 iee 1 dte 1
      From se, to: mte 0 se 1 iee 1 dte 1
      From iee, to: mte 0 se 1 iee 1 dte 1
      From dte, to: mte 0 se 1 iee 1 dte 1
      Ok_ops: move=1, reserve=1 sense_dev=1, sense_ele=1, unload_any=1, sense_dev_range=1
      Device characteristics: two_d=0, is_120=0, fake_mte=1, fake_iee=0, one_target=0
      State of barcode reader: present
      Display: none
      Dte 1: target * lun * name cTape1 (raw device name /dev/sg1)
      Dte 2: target * lun * name cTape2 (raw device name /dev/sg3)
      Warning: bus info unknown or drive not installed
      RGB(0x00,0x00,0x00)
      cTape1:
      Device type: tape
      Model: [none]
      Serial number: 1068003728
      In service: no (auto)
      Not in service reason: Oracle Secure Backup encountered a problem while trying to run
      job 1382.1 with this device. Though the job is retryable
      immediately, the device has been marked 'not in service'. It will
      remain so for 3 minutes or until the operator manually
      places it in service.
      Auto in service time: 04/23.11:41
      Library: cLib1
      DTE: 1
      Automount: yes
      Error rate: 8
      Query frequency: [undetermined]
      Debug mode: yes
      Blocking factor: (default)
      Max blocking factor: (default)
      Current tape: 30
      Use list: all
      Drive usage: 26 seconds
      Cleaning required: no
      UUID: bccd5246-747b-102e-a4b6-14feb5d265f9
      Attachment 1:
      Host: cgtccmgmt.cc.local
      Raw device: /dev/sg1
      Connection type: [unknown]
      Inquiry data:
      Vendor: IBM
      Product: ULT3580-HH4
      Firmware: B171
      Serial number: 1068003728
      Hardware compression: not available
      Hardware encryption: not available
      Warning: no hardware info is available for drive cTape2 - device is not in service
      cTape2:
      Device type: tape
      Model: [none]
      Serial number: 1068003531
      In service: no (auto)
      Not in service reason: Oracle Secure Backup encountered a problem while trying to run
      job 1379.1 with this device. Though the job is retryable
      immediately, the device has been marked 'not in service'. It will
      remain so for 3 minutes or until the operator manually
      places it in service.
      Auto in service time: 04/23.11:41
      Library: cLib1
      DTE: 2
      Automount: yes
      Error rate: 8
      Query frequency: [undetermined]
      Debug mode: no
      Blocking factor: (default)
      Max blocking factor: (default)
      Current tape: 23
      Use list: all
      Drive usage: 18 seconds
      Cleaning required: no
      UUID: 10c988a6-747c-102e-a4b6-14feb5d265f9
      Attachment 1:
      Host: cgtccmgmt.cc.local
      Raw device: /dev/sg3
      Connection type: [unknown]
      Inquiry data:
      Vendor: IBM
      Product: ULT3580-HH4
      Firmware: B171
      Serial number: 1068003531
      Hardware compression: not available
      Hardware encryption: not available

      cTape1:
      Device type: tape
      Model: [none]
      Serial number: 1068003728
      In service: no (auto)
      Not in service reason: Oracle Secure Backup encountered a problem while trying to run
      job 1382.1 with this device. Though the job is retryable
      immediately, the device has been marked 'not in service'. It will
      remain so for 3 minutes or until the operator manually
      places it in service.
      Auto in service time: 04/23.11:41
      Library: cLib1
      DTE: 1
      Automount: yes
      Error rate: 8
      Query frequency: [undetermined]
      Debug mode: yes
      Blocking factor: (default)
      Max blocking factor: (default)
      Current tape: 30
      Use list: all
      Drive usage: 26 seconds
      Cleaning required: no
      UUID: bccd5246-747b-102e-a4b6-14feb5d265f9
      Attachment 1:
      Host: cgtccmgmt.cc.local
      Raw device: /dev/sg1
      Connection type: [unknown]
      Inquiry data:
      Vendor: IBM
      Product: ULT3580-HH4
      Firmware: B171
      Serial number: 1068003728
      Hardware compression: not available
      Hardware encryption: not available
      Warning: no hardware info is available for drive cTape2 - device is not in service
      cTape2:
      Device type: tape
      Model: [none]
      Serial number: 1068003531
      In service: no (auto)
      Not in service reason: Oracle Secure Backup encountered a problem while trying to run
      job 1379.1 with this device. Though the job is retryable
      immediately, the device has been marked 'not in service'. It will
      remain so for 3 minutes or until the operator manually
      places it in service.
      Auto in service time: 04/23.11:41
      Library: cLib1
      DTE: 2
      Automount: yes
      Error rate: 8
      Query frequency: [undetermined]
      Debug mode: no
      Blocking factor: (default)
      Max blocking factor: (default)
      Current tape: 23
      Use list: all
      Drive usage: 18 seconds
      Cleaning required: no
      UUID: 10c988a6-747c-102e-a4b6-14feb5d265f9
      Attachment 1:
      Host: cgtccmgmt.cc.local
      Raw device: /dev/sg3
      Connection type: [unknown]
      Inquiry data:
      Vendor: IBM
      Product: ULT3580-HH4
      Firmware: B171
      Serial number: 1068003531
      Hardware compression: not available
      Hardware encryption: not available



      -- --------------

      [root@cgtccmgmt ~]# sg_scan -x -i
      /dev/sg0: scsi0 channel=2 id=0 lun=0 cmd_per_lun=128 queue_depth=128
      DELL PERC H700 2.10 [rmb=0 cmdq=1 pqual=0 pdev=0x0] dur=0ms
      /dev/sg1: scsi1 channel=0 id=4 lun=0 cmd_per_lun=7 queue_depth=254
      IBM ULT3580-HH4 B171 [rmb=1 cmdq=1 pqual=0 pdev=0x1] dur=1ms
      /dev/sg2: scsi1 channel=0 id=4 lun=1 cmd_per_lun=7 queue_depth=254
      IBM 3573-TL A.50 [rmb=1 cmdq=1 pqual=0 pdev=0x8] dur=1ms
      /dev/sg3: scsi1 channel=0 id=5 lun=0 cmd_per_lun=7 queue_depth=254
      IBM ULT3580-HH4 B171 [rmb=1 cmdq=1 pqual=0 pdev=0x1] dur=2ms
      /dev/sg4: scsi2 channel=0 id=0 lun=0 [em] cmd_per_lun=1 queue_depth=1
      TEAC DVD-ROM DV-28SW R.2A [rmb=1 cmdq=0 pqual=0 pdev=0x5] dur=9ms




      Thanks in advance
        • 1. Re: no hardware info is available for drive x - device is not in service
          930835
          HI
          are u able to take file system backup from the same machine ? and check all the files are present on OSB home directory (/usr/local/oracle/backup), and please share the script which u r using to take backup.

          if yes please check the storage selector parameters and media family parameters .
          • 2. Re: no hardware info is available for drive x - device is not in service
            user54461
            Hi,

            Thanks for your answer.
            In /usr/local/oracle/backup i have this file:

            lrwxrwxrwx 1 root root 11 Jun 9 2011 obscheduled -> ../.wrapper
            lrwxrwxrwx 1 root root 11 Jun 9 2011 obopenssl -> ../.wrapper
            lrwxrwxrwx 1 root root 11 Jun 9 2011 obmediamgr -> ../.wrapper
            lrwxrwxrwx 1 root root 11 Jun 9 2011 obixd -> ../.wrapper
            lrwxrwxrwx 1 root root 11 Jun 9 2011 obhttpd -> ../.wrapper
            lrwxrwxrwx 1 root root 11 Jun 9 2011 obcleanup -> ../.wrapper
            lrwxrwxrwx 1 root root 11 Jun 9 2011 observiced -> ../.wrapper
            lrwxrwxrwx 1 root root 11 Jun 9 2011 obrobotd -> ../.wrapper
            lrwxrwxrwx 1 root root 11 Jun 9 2011 obproxyd -> ../.wrapper
            lrwxrwxrwx 1 root root 11 Jun 9 2011 obdupvol -> ../.wrapper
            lrwxrwxrwx 1 root root 11 Jun 9 2011 obcopy -> ../.wrapper


            In which file is the configuration backup.

            Thanks in advance.