0 Replies Latest reply: May 8, 2012 4:44 AM by User362976 RSS

    Field Service Issue

    User362976
      Hi,

      There is a field service invoice. Its a Canada invoice. The invoice is not showing up the HST tax amount. Only the GST tax amount is showing up. The HST tax line is stuck in the ra_interface_lines table. The interface_line_id attribute is 'NULL' so not able to get the exact error message. How to remove the line from the interface such that the HST amount too shows up in the invoice. This happens only in rare cases but we need to root cause and fix this issue.

      Tried creating a Field Service Request for Canada and found that the tax (GST+HST) is applying right for the invoice.

      Please provide your suggestions.

      Regards,
      Radhika.