I will implement eAM for facilities maintenance. Currently, they use a simple html based system to log requests, and request itself becomes a work order.
They heavily depend on emailing in n out of that request (including third parties besides the support agent and the internal customer).
I have to decide between Work Requests and Service Requests via iSupport. I could not even find documentation if I can integrate isupport with eAM.
Has anyone face the same issue? What would be your recommendations?
I agree with Sandeep ... Depending on the structure the work request can be forwarded to a department or user for approvals or autoapproved. Regardless its important to note that the work request upon approval does not autocreate a WO. You have to take the approved request and create a work order from it. Another thing to consider is out of the box the request number and WO number will not be the same number.