I dont know if i am posting this in right place but i really need help with my planning error. When ever i try to log into Hyperion Planning i am getting an error says "AN ERROR OCCURED" i have tried restarting the services and it dint help. when i checked the log file for error here is what i got
<May 30, 2012 10:39:36 AM EDT> <Warning> <JMX> <VHYPEPMA> <Planning0> <DmsThread-1> <<WLS Kernel>> <> <0000JUJF_g9FW7G6yz7i6G1FkqFi000000> <1338388776905> <BEA-149515> <An error was encountered getting the attribute DatabaseProductVersion on the MBean com.bea:ServerRuntime=Planning0,Name=EPMSystemRegistry,Type=JDBCDataSourceRuntime during a call to getAttributes>
This is out of my knowledge but i would really appericiate if anyone can help me here.
i did open a support a week ago and they keep on delaying it saying our dev team is looking into it... i need to bring this system up as our clients Fisical month ended last week and clients wanting they data.