I am doing errors cleanup activity in CSI_TXN_ERRORS.
I could see most of the errors stucked with error.Almost all are RMA Orders and for non-serialized items
The Instance Active End Date, &END_DATE_ACTIVE provided
should be greater than the Active Start Date and cannot be less than the SYSDATE.
I checked installation details entered in the Orders,entered active start date of the instance is earlier date than the RMA transaction date.
But after reprocessing the records,those are still showing the same error.
We are on 11.5.9 version.
Could you please advice how to resolve this error.
Please refer MOS note and follow the steps mentioned in it.
Install Base Transactions Error: The Instance Active End Date, &END_DATE_ACTIVE provided should be greater than the Active Start Date and cannot be less than the SYSDATE [ID 550855.1]
I already referred this note so that I posted it here.
I verified the instance start date.It is earlier date than RMA transaction date.
But it still throwing the same error.
Could you please suggest any other clue??