10 Replies Latest reply: Aug 2, 2012 8:50 PM by 952588 RSS

    the frustrating 'bug' of the oracle java page if you want 64 bit support.

    952588
      gosh, i wish there were a way to simply contact the oracle webmaster/webdev team. there isn't, as far as i can find. here's what i just emailed to webmaster@oracle.com. figured i'd share it here, on the outside chance someone at oracle might know how to escalate this:

      hi, this has frustrated me a number of times in the last year or two.

      go to the main java download page:
      http://www.java.com/en/download/manual.jsp

      i want the 64 bit java plugin. hey, there's a link "information about the 64-bit java plug-in", yay! click it, it goes to
      http://www.java.com/en/download/faq/java_win64bit.xml

      <read a bit through it> ah, there towards the bottom of the page, "java for 64-bit browsers, with the following text and link:

      "for downloading 64-bit java click 64-bit manual download". cool! click the link -
      http://www.java.com/en/download/manual.jsp
      it takes me right back to the main download page! it's an infinite loop!

      i eventually just google, and type in 'jre-7u5-win' and it autocompletes to 'jre-7u5-widows-x64.exe download, and the first result returned is to the actual page needed:
      http://www.oracle.com/technetwork/java/javase/downloads/jre7-downloads-1637588.html

      is there any chance y'all could fix this? i'm sure i'm not the only person frustrated by the circular results the main download page provides.

      thanks,
      paul
        • 1. Re: the frustrating 'bug' of the oracle java page if you want 64 bit support.
          EJP
          There's only an outside chance anybody at Oracle will even read it. If I were you, I would file a bug report against the page, at least it will get some attention.
          • 2. Re: the frustrating 'bug' of the oracle java page if you want 64 bit support.
            gimbal2
            Or perhaps post here:

            Downloads Issues

            The forum dedicated to download issues.
            • 3. Re: the frustrating 'bug' of the oracle java page if you want 64 bit support.
              952588
              thanks for the replies. not sure how one would file a bug report against the page, but no matter. i'll post in the download issues forum.
              • 4. Re: the frustrating 'bug' of the oracle java page if you want 64 bit support.
                Michael Ferrante-Oracle
                For now, the easiest way to get to the downloads if you want more choices is like this:

                1. http://java.sun.com (this will redirect to the Oracle page)
                2. On the right side of the page you will see "Top Downloads", click on Java SE
                3. From the resulting page you will be able to get to any of the new or old releases.

                Note that I said, "For now". Likely at some point in the distant future the sun.com domain will be removed, but for now you are probably ok to use it. I find it easier to remember java.sun.com than that long Oracle url. ;)

                Regarding your comments about the java.com page, I don't see the problem. If you go to http://www.java.com/en/download/manual.jsp the Windows 32 & 64 bit download links are the first downloads you see on the page. Clicking on the 64bit link immediately displayes a Save file dialog.

                .
                .
                Michael Ferrante
                Senior Principal Support Engineer
                Forms Global Technical Lead
                Oracle Corporation
                • 5. Re: the frustrating 'bug' of the oracle java page if you want 64 bit support.
                  gimbal2
                  Michael Ferrante (Oracle) wrote:
                  Regarding your comments about the java.com page, I don't see the problem. If you go to http://www.java.com/en/download/manual.jsp the Windows 32 & 64 bit download links are the first downloads you see on the page. Clicking on the 64bit link immediately displayes a Save file dialog.
                  You're seeing something different than me. I only see a windows online and windows offline download link, with no mention of CPU architecture.

                  Browser dependent? I'm a Firefox user.
                  • 6. Re: the frustrating 'bug' of the oracle java page if you want 64 bit support.
                    Michael Ferrante-Oracle
                    Interesting... I have now tested on various Windows versions with various browsers, including FF, IE, and Safari. I even tested on my iPhone. It appears that the page attempts to identify your platform and browser and displays differences in the page based on that result. So, for example, on my iPhone (in Safari) and Linux (with FF) where I know I can't use java or at least one for Windows, the page resembles what you described. However, on all my Windows machines (regardless of browser) the page displays properly.

                    So the questions to you is, are you doing this on a Windows machine or something else? If not Windows, this is why you are having the issue. If you want to download a Windows release while running a Linux, Mac, or other platform, you should use the method I described in my previous post of using java.sun.com then choosing Java SE under Top Downloads.

                    If you are on a Windows platform, but are seeing this issue, be sure your browser version is current and ensure that you do not have a security setting or security software which may be preventing this page from properly detecting your platforms.


                    .

                    Edited by: Michael Ferrante (Oracle) on Aug 1, 2012 9:58 AM
                    • 7. Re: the frustrating 'bug' of the oracle java page if you want 64 bit support.
                      gimbal2
                      To note: I'm doing it from a 32 bits machine - likely the page then only displays 32 bits downloads (in fact that makes a whole lot of sense now that I think about it). It might be that the choice pops up from an environment where both 32 bits and 64 bits versions are valid installs, such as a windows 64 bits OS.

                      Still I'd say that it should be possible to download the 64 bits offline installation on a 32 bits machine.
                      • 8. Re: the frustrating 'bug' of the oracle java page if you want 64 bit support.
                        Michael Ferrante-Oracle
                        As I mentioned, you can download whatever you want, however you will need to get it from here:

                        1. http://java.sun.com (this will redirect to the Oracle page)
                        2. On the right side of the page you will see "Top Downloads", click on Java SE
                        3. From the resulting page you will be able to get to any of the new or old releases.

                        Or just go directly to here:

                        http://www.oracle.com/technetwork/java/javase/downloads/index.html
                        • 9. Re: the frustrating 'bug' of the oracle java page if you want 64 bit support.
                          952588
                          hi Michael,

                          i just discovered that it's my fault (hangs head in shame). i've been doing this in waterfox - the 64 bit build of firefox. but. i also have an extension installed called 'configuration mania'. and my browser user-agent string was set to "Mozilla/5.0 (Windows; Windows NT 6.1; rv:10.0) Gecko/20100101 Firefox/10.0". i don't recall having set it to that (or having set it at all), but there you have it. i reset the string to the default, and it now reports "Mozilla/5.0 (Windows; Windows NT 6.1; Win64; x64; rv:14.0) Gecko/20120722 Firefox/14.0.1" - and going to the download page offers both windows offline 32 bit and windows offline 64 bit downloads.

                          there's a lesson in this. i believe i've learned it.
                          • 10. Re: the frustrating 'bug' of the oracle java page if you want 64 bit support.
                            952588
                            hi Michael,

                            i just discovered that it's my fault (hangs head in shame). i've been doing this in waterfox - the 64 bit build of firefox. but. i also have an extension installed called 'configuration mania'. and my browser user-agent string was set to "Mozilla/5.0 (Windows; Windows NT 6.1; rv:10.0) Gecko/20100101 Firefox/10.0". i don't recall having set it to that (or having set it at all), but there you have it. i reset the string to the default, and it now reports "Mozilla/5.0 (Windows; Windows NT 6.1; Win64; x64; rv:14.0) Gecko/20120722 Firefox/14.0.1" - and going to the download page offers both windows offline 32 bit and windows offline 64 bit downloads.

                            there's a lesson in this. i believe i've learned it.