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You have to get the 4 users to go to myprofile.oracle.com and create an account - making sure they put in at least their first and last names. Once that is done they will be provisioned almost immediately.
Thank you - I will try that and then reply once it works. But how come the other folks didn't need to? Just curious and trying to understand.
If you already have an account there is no problem - we have over 8 million accounts so we catch most of the oracle customers first time.