I have 4 users who are not moving out of the "pending_informed" status, and show "no_record" in the First Name, Last Name and UID fields. They are:
I saw an earlier response which said go to itn.oracle.com and add the first and last names, but I didn't see where to do that once I got there.
Can someone help me, please?
You have to get the 4 users to go to myprofile.oracle.com and create an account - making sure they put in at least their first and last names. Once that is done they will be provisioned almost immediately.