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Please see these docs.
Error when checking out from iStore - "ORA-01086: savepoint 'SUBMITQUOTE_PVT' never established" [ID 397825.1]
iStore Add To Cart Application Error Even Though Patch 8201987 Has Been Applied - (ORA-01086: savepoint 'CALCULATE_TAX_WITH_GTT_INT'') [ID 1367350.1]
Troubleshooting Oracle iStore Error: "The Application is Currently Not Available or An Unexpected Error has Occured" [ID 1324180.1]
If none of the docs helps, please log a SR.