9 Replies Latest reply: Aug 20, 2012 2:56 AM by subhuman RSS

    Unlucky linux certs

    subhuman
      Hello!

      1st shipment      23-MAR-12      Oracle Linux Certified Implementation Specialist - NOT received!
      1st shipment      29-MAR-12      Oracle Linux Administrator Certified Associate - NOT received!

      Reshipment      16-MAY-12      Oracle Linux Administrator Certified Associate - NOT received!
      Reshipment      16-MAY-12      Oracle Linux Certified Implementation Specialist - NOT received!

      Reshipment      10-MAY-12      Oracle Database 11g Administrator Certified Professional - received! great!

      Please do something with my linux certs. Need 2nd reshipment!

      Best regards...

      Service Request Number: 23813551 created on 29-JUN-12 no response...
        • 1. Re: Unlucky linux certs
          bigdelboy
          subhuman wrote:
          Hello!

          1st shipment      23-MAR-12      Oracle Linux Certified Implementation Specialist - NOT received!
          1st shipment      29-MAR-12      Oracle Linux Administrator Certified Associate - NOT received!

          Reshipment      16-MAY-12      Oracle Linux Administrator Certified Associate - NOT received!
          Reshipment      16-MAY-12      Oracle Linux Certified Implementation Specialist - NOT received!

          Reshipment      10-MAY-12      Oracle Database 11g Administrator Certified Professional - received! great!

          Please do something with my linux certs. Need 2nd reshipment!

          Best regards...

          Service Request Number: 23813551 created on 29-JUN-12 no response...
          Follow procedure at: https://forums.oracle.com/forums/ann.jspa?annID=1715

          Remember it can take up to 5 business days to get a response .... thats about a week. A week has not passed since june 29th.

          Reponses are also susceptable to email spam filters.

          It is also not quite 8 weeks since 16-MAY-12 ... it may be your shipment will be ignored. I think they would also ask to confirm your address before rshipment to try to avoid further problems.
          • 2. Re: Unlucky linux certs
            subhuman
            from Oracle Certification Program 6-JUL-2012 15:29:
            "Kindly note we have requested to process the hard copy of your Oracle Linux Administrator Certified Associate and Oracle Linux Certified Implementation Specialist success kits to the address confirmed by you. The certificate hard copy will be dispatched through Global Mail, unfortunately we will not be able to provide the tracking details for the success kits dispatched through the Global Mail. We request you to to allow 4-6 weeks time to receive the certification success kit."

            And no any words about 2nd reshipment on 6-JUL-2012 in certview...
            • 3. Re: Unlucky linux certs
              Brandye Barrington-Oracle
              I'm not sure what the timelines are, but once a shipment is requested, it takes a couple of days to ship and I think it takes a little time to get the record uploaded into Certs. I'm sure this is frustrating for you, but please be patient a little longer. Hopefully you will receive this shipment. There are some areas where we struggle mightily with local mail systems. This is not an issue unique to Oracle. I worked for another large IT company certification program in the past and we had the same issues with the same areas.

              We are working on a system to try to help alleviate some of these shipping issues.

              Regards,
              Brandye Barrington
              Certification Forum Moderator
              • 4. Re: Unlucky linux certs
                subhuman
                And still why no info about 2nd reshipment of linux certs in certview? Is it really reshipped 2nd time?
                • 5. Re: Unlucky linux certs
                  Brandye Barrington-Oracle
                  Please contact Oracle Certification Support http://bit.ly/KMsuH3. They will be best able to assist. I'm sorry this continues to be a saga for you, but the support team should be able to help you out!

                  Regards,
                  Brandye Barrington
                  • 6. Re: Unlucky linux certs
                    subhuman
                    Service Request Number: 23875993 to be continued... ;)
                    • 7. Re: Unlucky linux certs
                      subhuman
                      Service Request Number: 497386-160502160 to be continued! Unbelievable!

                      *1st attempt:*

                      1st shipment 23-MAR-12 Oracle Linux Certified Implementation Specialist - NOT received!
                      1st shipment 29-MAR-12 Oracle Linux Administrator Certified Associate - NOT received!

                      *2nd attempt:*

                      Reshipment 16-MAY-12 Oracle Linux Administrator Certified Associate - NOT received!
                      Reshipment 16-MAY-12 Oracle Linux Certified Implementation Specialist - NOT received!

                      *3rd attempt:*

                      Reshipment 12-JUL-12 Oracle Linux Administrator Certified Associate - NOT received!
                      Reshipment 12-JUL-12 Oracle Linux Certified Implementation Specialist - NOT received!

                      Not enough words to explain my indignation! Do something!
                      • 8. Re: Unlucky linux certs
                        Brandye Barrington-Oracle
                        I understand your frustration and share a portion of it. I cannot know the depth of your frustration at this point, but this type of post frustrates me as well. Unfortunately, I am not the person who can "Do something!". I have contacted the Customer Support team leads to see what they can do about this. I hope that you will hear something from them soon.

                        Regards,
                        Brandye Barrington
                        Certification Forum Moderator
                        • 9. Re: Unlucky linux certs
                          subhuman
                          Thnx a lot for your help!