0 Replies Latest reply: Aug 31, 2012 12:08 PM by 959336 RSS

    Issue with broken images on thin client.

    959336
      Hello all,

      I seem to be having a problem after installing and patching Siebel to 8.1.1.5. While Tools/Thick client work just fine. When I try to access the thin client (xyz/fins_enu/start.swe) The login screen has broken images and I am unable to login. The two possible solutions I've gotten have been:

      1: There's an issue with the images
      2: The webclient cannot access the sweapp/bin/enu directory for some reason

      I'm assuming just based on trying to troubleshoot this myself that these are essentially the same possible problem just worded differently. I've been banging my head on this because I don't see how there can be an issue. If anybody could give me a possible direction (like a document) I would be very appreciative.

      I am using a Server 2008 64bit environment, to my knowledge the issues that come from compatibility issues had been taken care of (Working with another person). The only thing I'm not 100% that was put into compatibility mode was the windows_imagecreator.exe, but I would assume that there would've been an issue before hand if that was not done correctly.

      Thanks for any help.

      Edit: I forgot to add, I did check both in IIS in the virtual directory and in siebsrvr/WEBMASTER/images directory, and the folders are populated with many .jpeg/.gifs

      Also I'm using IE8, I've done the trusted site/active X portion as well. And the java script error on the thin client site is:

      Webpage error details

      Message: Object expected
      start.swe
      Line: 13
      Char: 27
      Code: 0
      URI: http://xyz/fins_enu/start.swe?SWECmd=Login&_sn=IwcDGkrEmogmV68YpgSgSD3MBM4jAsn9h2CdpKpDLZL9Sq-uHcNayiYoofYQYJzr&SWEHo=stuarttitlepoc&SWETS=1346431555


      Message: Object expected
      start.swe
      Line: 32
      Char: 1
      Code: 0
      URI: http://xyz/fins_enu/start.swe?SWECmd=Login&_sn=IwcDGkrEmogmV68YpgSgSD3MBM4jAsn9h2CdpKpDLZL9Sq-uHcNayiYoofYQYJzr&SWEHo=stuarttitlepoc&SWETS=1346431555


      Message: Object expected
      start.swe
      Line: 29
      Char: 1
      Code: 0
      URI: http://xyz/fins_enu/start.swe?SWECmd=Login&_sn=IwcDGkrEmogmV68YpgSgSD3MBM4jAsn9h2CdpKpDLZL9Sq-uHcNayiYoofYQYJzr&SWEHo=stuarttitlepoc&SWETS=1346431555

      Edited by: 956333 on Aug 31, 2012 9:04 AM