1 Reply Latest reply: Sep 1, 2012 4:33 AM by user631003 RSS

    Unable to loginto Siebel Tools after creating the local Siebel DB

    959291
      Hi,

      I would like to ask that, have you maybe an idea, where is the problem?

      I made my local DB. The synchronisation was successful and then I signed in in the local DB without Problem. I pressed the "GET" and then I got an Errors Message. And since then I couldn't sign in to the local db. I always got the next:

      An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565)

      But I didn´t change my password or my user name!

      Thanks a lot
      Orsi
        • 1. Re: Unable to loginto Siebel Tools after creating the local Siebel DB
          user631003
          Go over the normal security areas:

          * Validate if your ODBC connection functions correctly to the server. Especially if it's a new one this sometimes causes problems.
          * Check if the ODBC connection settings and username combination are correct in Tools/options. If you have multiple environments this occasionally is mixed up.
          * Look into tools.log to see what the actual error is. Sometimes Siebel (including tools) doesn't show you the correct error, but displays the last one - not the first one.

          Regards,

          Anne