956505 wrote:Testing with other browsers (especially Internet Explorer) would be a useful idea. Also I expect the people who run the website are used to being harassed by annoyed users (like you) and have some kind of support system for these problems. Perhaps it's just an FAQ page, perhaps it's a "Contact Us" link, I don't know.
I then tested again, downloaded again, and uninstalled again. I have now done this four five times. In addition I have also checked in Control Panel to make sure that Java is present and also that the plug-ins in Firefox are enabled. I have now done this on three separate computers and have the same results.