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3 Replies Latest reply: Sep 11, 2012 11:05 AM by Nik RSS

Customer Support Identifier

JosephKay Newbie
Currently Being Moderated
Hi,
I was asked to get the following server information by using provided CSI (Customer Support Identifier)

1. Server name
2. Type of server
3. Number of databases in the server
4. Number of processes
5. Number of cores


Could you please help me finding the server info using CSI# ?

Thanks
  • 1. Re: Customer Support Identifier
    Nik Expert
    Currently Being Moderated
    Hi.

    Go to support.oracle.com

    1. Register on it ( in case not already do it)
    2. Reguest access to your CSI ( in case not already do it)

    3. At Top menu select system
    4. On tab Asset select required CSI

    You can found some answer on this pages:

    1. Server name - Only you sameself provide this information or ASR activated
    2. Type of server - Provided
    3. Number of databases in the server - No
    4. Number of processes - General - No
    5. Number of cores - General - No

    Regards.
  • 2. Re: Customer Support Identifier
    JosephKay Newbie
    Currently Being Moderated
    Hi Nik,

    I did the two steps and having problem with the 3rd step (3. At Top menu select system)

    I am not able to find the "Top Menu" and "system"

    Please guide me

    Thanks
  • 3. Re: Customer Support Identifier
    Nik Expert
    Currently Being Moderated
    Hi.
    After login to support.oracle.com you can see some tabs ( it's depend of display's size how many ):
    Dashboard Knowledge ... left can be see at tab More

    You need find tab "*Systems*"



    Regards.

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