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The message is "You do not have privileges to download *Software Extended Support* patches" - to be able to download such patches from MOS, you have to pay extra for Extended Support - pl contact your Oracle sales rep.
Also, the forums are not related to MOS - you should have asked this question in MOS by using the "Contact Us" link in the top right of MOS
david021810 wrote:Duplicate post -- Unable to download 'Patch 13928776: ORACLE 10G 10.2.0.4 PATCH 49 BUG'
I got the message 'You do not have privileges to download Software Extended Support patches. See How Patches and Updates Entitlements Works for more information.'
However, I am the admin of my company's Oracle support account.
can you please explain the message I got?