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We are using UPK 11 and IE8. We had this problem and the solution was - from Oracle Tech:
"If it works with one browser and not the other, it may be that someone zoomed the IE browser in or out.
Try holding Ctrl and rolling your mouse wheel forward or backward until the browser’s zoom level is set to 100%."
If you look at the "Change Zoom Level" located at the bottom right side of the IE window, this should be set at 100%.
I have the same issue with an empty contact pane. I tried the suggestion to use the wheel to move to 100%, but no luck. I thought a different browser would help, but was unable to open the play.exe file in Firefox. I have IE 8.0 and am using UPK 3.6.1.
Was this content perhaps created on another developer? It could be that there are differing resolution settings for the content you are trying to view versus what you can view on your server.
Try changing your screen resolution on your machine to a smaller one and see if that helps?
Also, have you attempted to view your content on another browser (other than IE7)? Also, what version of UPK are you running?
I hope this points you in the right direction.
Try ie7. we had to role our ie back with the lms and upk 11
Hi - I posted the initial question back in November when I had my old machine. I thought it was just my computer since all my colleagues are able to see it just fine.
Now I have a brand new computer - Windows 7 and IE 8, and I had high hopes that it was an isolated issue with my old laptop... but even with the new laptop, I am unable to see the Concept pane!
I have not made any changes to my Internet Explorer setting. A colleague of mine with the exact same computer (and same setting - since it's provided by the company) can see the concept pane just fine. Because I can't see the concept pane, I am unable to play the UPK Player topics my computer.
Does any body have any clue how to resolve this?
I've tried changing the Zoom one user recommended, that did not work.
I'm now on UPK 11.1 Client, Windows 7, IE8.
Any suggestion is appreciated!!
Our IT folks installed .NET 4.0 & this seemed to resolve the issue on IE9.