1 Reply Latest reply: Sep 12, 2012 1:36 AM by Greig RSS

    UPK v11 Sound Editor icons are greyed out.

    960951
      Hello,

      We have updated from version 3.5.1 to v11. All the contents are working as expected.

      Issue is with Sound Editor when we open the Topic. We did "checked out" the topic and tried but still the icons are greyed out. Any suggestions to fix this please ??

      Thanks.
        • 1. Re: UPK v11 Sound Editor icons are greyed out.
          Greig
          Hi,

          Unfortunately the sound files are not converted.
          If you review the Upgrade.pdf guide provided with UPK install files, you will notice that the section "Upgrade from 3.5, 3.5.1, or 3.6" refers specifically to sound files not being converted due to the format changing.

          You will need to re-record your sound content.

          Regards,
          Greig