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Additional info. There were no ORA- or any significant errors reported in the log files from both the AV server and collection agent.
For those who encounter this error in the future, please refer to the update below. I have fixed this problem.
The issue was that the "administrator" and "auditor" passwords will expire soon . It looks like the the console checks the expiry date of these accounts prior to loading the page. After resetting the passwords for these AV user accounts, we no longer get the "internal error" during the initial load of the page.
I have asked Oracle to update their documents on AV user account management and how it affects the AV components such as the console. I also asked them if they can improve the console. When the admin and auditor accounts are expiring, the console should just load the page without throwing the "internal error"? Or maybe display a page, warning that the account is expiring so the customers have a clue on what the problem is. Even the log files did not leave any informational messages regarding the expiring accounts so I guess logging the error will be helpful to the users of Audit Vault.