0 Replies Latest reply: Sep 28, 2012 10:16 AM by user799941-Oracle RSS

    Internal Customer Setup

    user799941-Oracle
      SR 3-6242307631: How to Set Up Internal Party for New Install Base Customers?

      All,
      The customer are setting up a vanilla instance of an environment are configuring CSI. To do this, they need to specify an INTERNAL customer in the Install Base Parameters, however they are only licensed for

      Depot Repair, Service Contracts, Install Base and CRM Foundation.

      Without Contact Center (where it is extremely simple) and without using the TCA APIs is it possible to setup this internal customer organization? If so, where (i tried customers online etc.)

      It is probably something very obvious!

      thanks
      Steve