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perhaps my help is still useful.
On the end of the Customization Manager procedure you will find a status checker. The purpose of status checker is to review the individual steps and highlight the job/job step under trouble.
In your case, one of the sub jobs, here "Package creation request failed" is erroring out. It can be that the AMP plug in is not completely configured, or requires a patch.
You should run as first the diagnostic for Customization Manager, to see if the expected configuration is in place. You may also drill down to the individual step logs (within job details) to check if there are any further details.
Regarding rft: usually you use rtf in combination with BI Publisher. If this is the case, please make sure that you have entered the right $Header$ string
into the properties for your rtf. This is required to inform adpatch to which data source the rtf belongs to.
Please let me know if this response is helpful for you.