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Pl see this MOS Doc on how to schedule workflow background processes
Recommended Schedule For Workflow Background Process For Order Management [ID 971925.1]
We have EBS version 12.1.3 and it is running fine. But in workflow, Background Engine is down. Please help How I can start this.Pleas see the below values.Was this working before? If yes, any changes been done recently?
Notification Mailers - Up
Background Engines - Down
Agent Listeners - Up
Purge - Up
Service Components - Up
Control Queue Cleanup - Up
Please let me know the reason for this and how this will affect the instance.
Can you find any errors in the Workflow/Database log files?
Please go through (Introductory Questions About Workflow Background Engine [ID 156187.1]). Also, please run the test in (12.0.6+: Oracle Workflow Cartridge (WF): Background Engine Setup Diagnostic Test [VIDEO] [ID 1174449.1]) and see if it returns any error/warning messages.
Thanks Hussein for the reply.
I was on vacation and this issue resolved after creating a concurrent request for the same.