1 Reply Latest reply on Oct 10, 2012 2:01 PM by Viktor.Jarolim-Oracle

    Notification when task approaching SLA

      I would like to understand if there is way to configure an OSM manual task to send notification when the task is approaching the expected task duration.

      For example, the manual task has expected duration = 5 days. The task has started on Day 1 and upon Day1 + 4d, send notification to the assigned user to remind him to complete the manual task.

      I have try to check document and seems like we can specify our own rule for sending notification, please not sure how this could be done.

      Thank you,