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This is the expected behavior for Release 12. If an ATO/PTO model is added to the cart the shipping page is displayed -
Oracle® iStore Implementation and Administration Guide Release 12.1 (Part No. E13575-02)
Chapter 12 Implementing Carts and Orders
If the shopping cart contains only non-shippable items, the shipping page is skipped.
The shipping information might be defaulted through defaulting rules, so the shipping information will still be displayed in the order review page.
If at least one item is shippable, or one ATO/PTO model is added to the cart, then the shipping page will be displayed.
Possible solution is to customize ibeCCkdBHdrShip.jsp file to hide all of the shipping information.
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