0 Replies Latest reply: Oct 18, 2012 3:00 PM by ajgolden RSS

    SBL-NET-01201 and SBL-SSM-00003 errors trying to access callcenter_enu url

    ajgolden
      I am seeing errors trying to access SIEBEL CALL CENTER URL ----- url used: http://webdev1.ucdenver.pvt:7777/callcenter_enu

      BROWSER ERROR: "The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.[10:21:04]"

      I have configured gateway, enterprise, server, swse. All configurations were successful. I have verified gateway and server are communicating correctly. I have verified web server is up and running.
      I have installed the following product on the operating system NOTED below.

      Product Siebel CRM
      Product Version 8.1.1.8 SIA [23012]
      Operating System Linux x86-64
      OS Version Red Hat Enterprise 5

      I have installed the SIEBEL CALL CENTER module when creating my server configuration. NOTE Enable Component Groups : CallCenter in the config settings provided below.

      When trying to access CALL CENTER via url, I am getting error:
      The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.[10:21:04]

      Main Task Selection : Create New Configuration
      DbSrvrConfigSplash : Warning: Before configuring the Siebel Server, make sure you have an existing Siebel Database available or have already performed the Install Database task in the Database Configuration Wizard.
      Gateway Name Server Authentication User Account Name : SADMIN
      Gateway Name Server Authentication User Account Password : ******
      Gateway Name Server Host Name : salilab
      Gateway Name Server TCP/IP Port : 2320
      Siebel Enterprise Name : SBA_81
      Siebel Server Name : salilab81
      Siebel Server Description : Siebel Server Profile salilab81
      Enable Component Groups : CallCenter
      Siebel Connection Broker Port : 2321
      Network TCP/IP Port for Synchronization Manager : 40400
      Additional Server Task Selection :
      Register External Oracle DB ODBC Driver : false
      EVTWelcome : Configuration Wizard Hint: Siebel Bookshelf provides searchable documentation. For E

           
      Seeing this error in the $siebel_root/SWEapp/log directory on the WEB SERVER:

      SBL-SSM-00003: Error opening SISNAPI connection
      ----------------------------------------------------------------------

      Here are the latest entries in the SWEapp/log file:

      GenericLog GenericError 1 0000000850801ddd:0 2012-10-18 10:49:20 (smconn.cpp (284) err=1180849 sys=113) SBL-NET-01201: Internal: connect() failed: No route to host^M
      GenericLog GenericError 1 0000000850801ddd:0 2012-10-18 10:49:20 (smconn.cpp (284) err=1180849 sys=113) SBL-NET-01201: Internal: connect() failed: No route to host^M
      GenericLog GenericError 1 0000000850801ddd:0 2012-10-18 10:49:20 (smconn.cpp (284) err=1180849 sys=113) SBL-NET-01201: Internal: connect() failed: No route to host^M
      GenericLog GenericError 1 0000000850801ddd:0 2012-10-18 10:49:20 (smconn.cpp (284) err=1180849 sys=113) SBL-NET-01201: Internal: connect() failed: No route to host^M
      GenericLog GenericError 1 0000000850801ddd:0 2012-10-18 10:49:20 (smconn.cpp (284) err=1180849 sys=113) SBL-NET-01201: Internal: connect() failed: No route to host^M
      GenericLog GenericError 1 0000000850801ddd:0 2012-10-18 10:49:20 (ssmsismgr.cpp (659) err=3670019 sys=0) SBL-SSM-00003: Error opening SISNAPI connection.^M
      ObjMgrSessionLog Error 1 0000000850801ddd:0 2012-10-18 10:49:20 Login failed for Login name : SADMIN^M
      ProcessPluginState ProcessPluginStateError 1 0000000850801ddd:0 2012-10-18 10:49:20 -467870832: [SWSE] Open Session failed (0xa600d1) after 0.0061 seconds.^M
      ProcessPluginRequest ProcessPluginRequestError 1 0000000850801ddd:0 2012-10-18 10:49:20 -467870832: [SWSE] Failed to obtain a session ID. Login failed attempting to connect to %1^M
      ProcessPluginRequest ProcessPluginRequestError 1 0000000850801ddd:0 2012-10-18 10:49:20 -467870832: [SWSE] Set Error Response (Session: Error: 10879185 Message: Login failed attempting to connect to siebel.TCPIP.None.None://salilab:2321/SBA_81/SCCObjMgr_enu)^M
      ProcessPluginRequest ProcessPluginRequestError 1 0000000850801ddd:0 2012-10-18 10:49:20 -467870832: [SWSE] Login failed.
      SBL-SSM-00003: Error opening SISNAPI connection.^M