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Check that 'Inbound Processing' is enabled and Inbound thread count is 1 for Notification Mailer. Then only Mailer processes the response submitted from email.
You can define a special message attribute '#HIDE_MOREINFO' and specify its value as Y or N based on whether to show More Info link or hide.
My 1st problem is resolved. The issue is in the mail server side.
For my 2nd question: Can u please guide me how to add this #HIDE_MOREINFO.
You can follow the Workflow developer guide to create message attribute as shown in below link
1. For the notification message for which you want the more info link to be hidden, define the message attribute with name '#HIDE_MOREINFO', type as 'text' and set value as 'Y'