3 Replies Latest reply: Oct 31, 2012 10:24 AM by user485910 RSS

    AR Customer Account active but when Querying for in Form comes up Inactive

      Hi to All,

      We are currently on R12 and our AR Team is experiencing any issue with one customer that is supposed to be active and have active sites.

      When they query for the customer, we get the header level as show as "Inactive" and site level as "Active". When reviewing customer header details we show it as "Active". When querying customer record in the back end we show the status of "I"=inactive in HZ_PARTIES table.

      We would like to know how this account became inactive and how to resolve further.

      Any help would be greatly appreciated.