This discussion is archived
3 Replies Latest reply: Nov 9, 2012 10:06 AM by Jasmine Pauline-Oracle RSS

after upgr to 9.3.3 can not login as admin and Shared Service native accoun

user616124 Newbie
Currently Being Moderated
we recently upgraded to 9.3.3(from 9.3.1) Hyperion shared services.

we have user admin(which is default user) i am not able to login with password, the error I am getting is "Authentication failed for user admin. Invalid credentials"

I tried login as shared service native account(HFMAdmin) and getting error

Hyperion Shared Services - Error

hfmadmin account with the directory ABCYOP2 is locked

Please contact administrator.

Please help.
  • 1. Re: after upgr to 9.3.3 can not login as admin and Shared Service native accoun
    Jasmine Pauline-Oracle Expert
    Currently Being Moderated
    Please have a look at: Logging into Shared Services as Native Admin Throws Error "Invalid User Credentials" After Applying Patch 9.3.3 (Doc ID 1231113.1) in MOS.

    To resolve the issue, manually index the OpenLDAP.

    Windows Instructions:

    Note: Shared Services version indicated in the file paths used in this step assumes that you upgraded Shared Services 9.3.1 to release 9.3.3.0.00. If you upgraded from another version, the actual path may be different.

    Stop the OpenLDAP service

    Open %HYPERION_HOME%/SharedServices/9.3.1/openLDAP/configureHubLDAP.bat in a text editor

    Save the file as a new file called "indexingLDAP.bat"

    Edit indexingLDAP.bat and remove the line that calls the slapadd command (the third line). You can either comment out the line with the slapadd command, or delete it.

    Save and close indexingLDAP.bat

    Execute indexingLDAP.bat to rebuild the OpenLDAP indices


    UNIX Instructions:

    Stop the OpenLDAP service

    Open $HYPERION_HOME/SharedServices/9.3.1/openLDAP/postLDAPInstall.sh in a text editor.

    Save the file as a new file called "indexingLDAP.sh"

    Edit indexingLDAP.sh. Remove all the statements in the file, except the following:

    Incantation line, for example #!/bin/sh
    Statement that defines the settings for LIBPATH (AIX), SHLIB_PATH (HP-UX), or LD_LIBRARY_PATH (all other UNIX systems), and OPENLDAP_HOME and the statements for exporting these environment variables.
    Statement to execute the slapindex command
    Statement to execute the chmod command to set the file permissions.
    Save and close indexingLDAP.sh

    Execute indexingLDAP.sh to rebuild the indices

    HTH-
    Jasmine.
  • 2. Re: after upgr to 9.3.3 can not login as admin and Shared Service native accoun
    user616124 Newbie
    Currently Being Moderated
    We started that yesterday. It is still running. Its not coming back to prompt.


    Is any log file check where i see what is happening.

    Please help !!!
  • 3. Re: after upgr to 9.3.3 can not login as admin and Shared Service native accoun
    Jasmine Pauline-Oracle Expert
    Currently Being Moderated
    Anything in the Shared Services logs?

    HTH-
    Jasmine.

Legend

  • Correct Answers - 10 points
  • Helpful Answers - 5 points