6 Replies Latest reply on Nov 16, 2012 11:11 AM by 728856

    User cannot access web analysis

      I am having trouble with a user being unable to access web analysis. When the user attempts to log in they get an error box pop up with "Error occurred while initializing startup options".

      I have heard this can be due to outdated java, so the machine has been updated, but the problem persists.

      any ideas guys?

      Many thanks,