0 Replies Latest reply on Nov 13, 2012 8:11 PM by Toolman21

    Self Service Service Request Template

      We have the need to create a link that will send the customer to the self-service isupport service request submit page, however we want to assign a template to force all the answers for variables except for the ability to add a note and upload an attachment. I have looked at the templates however they don't seem to do what I am looking for.

      Is this possible or will something have to be custom coded in order to do this?

      If it is possible is there a good step by step guide somewhere available for setting this up?

      Thank you.