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6 Replies Latest reply: Feb 15, 2013 2:30 PM by user3684747 RSS

IE Siebel Startup screen no show, Siebel Tools login okay

ibm kathryn arrell Newbie
Currently Being Moderated
Hardware: AIX 6.1 L7 SP3
Software: Siebel SBA 8.1.1, Patch 8.1.1.5
DB client: DB2 Data Server Client V9.7 fixpack 4, 6, 7
Database: DB2 V10 for z/OS
Web Server: IBM HTTP Server 7.0

Setup: Installed and configured all major Siebel components, Loaded seed database, imported database, entered password. Siebel Gateway, Siebel Server, Web Server processes are all started and running. Web Server display root index page, Siebel Tools able to login and open Siebel Repository.

When I entered http://192.168.104.114:8888/fins_enu into IE, it displays this error:
The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.[10:57:28]

boldLog file in /files/siebel/sweapp/log*bold*

2021 2012-11-14 10:17:52 0000-00-00 00:00:00 -0800 00000000 001 003f 0001 09 ss121114_6095296 6095296 1 /files/siebel/sweapp/log/ss121114_6095296.log

ObjMgrSessionLog     Error     1     0000000250a301c0:0     2012-11-14 10:17:52     Login failed for Login name : EMPL

ProcessPluginState     ProcessPluginStateError     1     0000000250a301c0:0     2012-11-14 10:17:52     515: [SWSE] Open Session failed (0x750235) after 2.0604 seconds.

SisnapiLayerLog     Error     1     0000000250a301c0:0     2012-11-14 10:17:52     7454: [SISNAPI] Async Thread: connection (0x31380a40), error (1180682) while reading message

ObjMgrSessionLog     Error     1     0000000250a301c0:0     2012-11-14 10:17:52     Login failed for Login name : EMPL

ProcessPluginState     ProcessPluginStateError     1     0000000250a301c0:0     2012-11-14 10:17:52     515: [SWSE] Open Session failed (0x750235) after 0.0143 seconds.

SisnapiLayerLog     Error     1     0000000250a301c0:0     2012-11-14 10:17:52     7456: [SISNAPI] Async Thread: connection (0x31380a40), error (1180682) while reading message

ObjMgrSessionLog     Error     1     0000000250a301c0:0     2012-11-14 10:17:52     Login failed for Login name : EMPL

ProcessPluginState     ProcessPluginStateError     1     0000000250a301c0:0     2012-11-14 10:17:52     515: [SWSE] Open Session failed (0x750235) after 0.0152 seconds.

SisnapiLayerLog     Error     1     0000000250a301c0:0     2012-11-14 10:17:53     7458: [SISNAPI] Async Thread: connection (0x31380a40), error (1180682) while reading message

ObjMgrSessionLog     Error     1     0000000250a301c0:0     2012-11-14 10:17:53     Login failed for Login name : EMPL

ProcessPluginState     ProcessPluginStateError     1     0000000250a301c0:0     2012-11-14 10:17:53     515: [SWSE] Open Session failed (0x750235) after 0.0188 seconds.

ProcessPluginRequest     ProcessPluginRequestError     1     0000000250a301c0:0     2012-11-14 10:17:53     515: [SWSE] Failed to obtain a session ID. An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

ProcessPluginRequest     ProcessPluginRequestError     1     0000000250a301c0:0     2012-11-14 10:17:53     515: [SWSE] Set Error Response (Session: Error: 07668277 Message: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565))

SisnapiLayerLog     Error     1     0000000350a301c0:0     2012-11-14 10:18:04     7460: [SISNAPI] Async Thread: connection (0x31380ab0), error (1180682) while reading message

ObjMgrSessionLog     Error     1     0000000350a301c0:0     2012-11-14 10:18:04     Login failed for Login name : EMPL

ProcessPluginState     ProcessPluginStateError     1     0000000350a301c0:0     2012-11-14 10:18:04     772: [SWSE] Open Session failed (0x750235) after 0.0232 seconds.

ProcessPluginRequest     ProcessPluginRequestError     1     0000000350a301c0:0     2012-11-14 10:18:04     772: [SWSE] Failed to obtain a session ID. An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

ProcessPluginRequest     ProcessPluginRequestError     1     0000000350a301c0:0     2012-11-14 10:18:04     772: [SWSE] Set Error Response (Session: Error: 07668277 Message: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565))

SisnapiLayerLog     Error     1     0000000450a301c0:0     2012-11-14 10:57:28     7462: [SISNAPI] Async Thread: connection (0x31380ab0), error (1180682) while reading message

ObjMgrSessionLog     Error     1     0000000450a301c0:0     2012-11-14 10:57:28     Login failed for Login name : EMPL

ProcessPluginState     ProcessPluginStateError     1     0000000450a301c0:0     2012-11-14 10:57:28     1029: [SWSE] Open Session failed (0x750235) after 0.0214 seconds.

ProcessPluginRequest     ProcessPluginRequestError     1     0000000450a301c0:0     2012-11-14 10:57:28     1029: [SWSE] Failed to obtain a session ID. An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

ProcessPluginRequest     ProcessPluginRequestError     1     0000000450a301c0:0     2012-11-14 10:57:28     1029: [SWSE] Set Error Response (Session: Error: 07668277 Message: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565))
  • 1. Re: IE Siebel Startup screen no show, Siebel Tools login okay
    jiyong Pro
    Currently Being Moderated
    Does the User or Employee with Login EMPL have a proper Position and Responsibilities?
  • 2. Re: IE Siebel Startup screen no show, Siebel Tools login okay
    ibm kathryn arrell Newbie
    Currently Being Moderated
    This is the very first attempt to login through web client, thus, I can't set position or other parameters.

    I did another installation with ALL users/passwords set to SADMIN/SADMIN.
    Here are more traces from /files/siebel/sweapp/log

    2021 2012-11-15 12:47:35 0000-00-00 00:00:00 -0800 00000000 001 003f 0001 09 ss121115_5964154 5964154 1 /files/siebel/sweapp/log/ss121115_5964154.log

    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     (ssmsismgr.cpp (626) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.

    ObjMgrSessionLog     Error     1     0000000250a50180:0     2012-11-15 12:47:35     Login failed for Login name : SADMIN

    ProcessPluginState     ProcessPluginStateError     1     0000000250a50180:0     2012-11-15 12:47:35     772: [SWSE] Open Session failed (0xa600d1) after 0.0648 seconds.

    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     (ssmsismgr.cpp (626) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.

    ObjMgrSessionLog     Error     1     0000000250a50180:0     2012-11-15 12:47:35     Login failed for Login name : SADMIN

    ProcessPluginState     ProcessPluginStateError     1     0000000250a50180:0     2012-11-15 12:47:35     772: [SWSE] Open Session failed (0xa600d1) after 0.0034 seconds.

    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:35     (ssmsismgr.cpp (626) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.

    ObjMgrSessionLog     Error     1     0000000250a50180:0     2012-11-15 12:47:35     Login failed for Login name : SADMIN

    ProcessPluginState     ProcessPluginStateError     1     0000000250a50180:0     2012-11-15 12:47:35     772: [SWSE] Open Session failed (0xa600d1) after 0.0035 seconds.

    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:36     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:36     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:36     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:36     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:36     ( (0) err=4653071 sys=0) SBL-SCB-00015: The component is down or not available on this server


    GenericLog     GenericError     1     0000000250a50180:0     2012-11-15 12:47:36     (ssmsismgr.cpp (626) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.

    ObjMgrSessionLog     Error     1     0000000250a50180:0     2012-11-15 12:47:36     Login failed for Login name : SADMIN

    ProcessPluginState     ProcessPluginStateError     1     0000000250a50180:0     2012-11-15 12:47:36     772: [SWSE] Open Session failed (0xa600d1) after 0.0041 seconds.

    ProcessPluginRequest     ProcessPluginRequestError     1     0000000250a50180:0     2012-11-15 12:47:36     772: [SWSE] Failed to obtain a session ID. Login failed attempting to connect to %1

    ProcessPluginRequest     ProcessPluginRequestError     1     0000000250a50180:0     2012-11-15 12:47:36     772: [SWSE] Set Error Response (Session: Error: 10879185 Message: Login failed attempting to connect to siebel.TCPIP.None.None://aix61:2321/SBA_81/FINSObjMgr_enu)

    ProcessPluginRequest     ProcessPluginRequestError     1     0000000250a50180:0     2012-11-15 12:47:36     772: [SWSE] Login failed.
    SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.
  • 3. Re: IE Siebel Startup screen no show, Siebel Tools login okay
    jiyong Pro
    Currently Being Moderated
    Can you install a dedicated client and see if that works?
    The error says that the FINS Object Manager is down.

    With a bit of luck you can access the Server Management and Configuration screens with the dedicated client.
    Otherwise you have to go through the command line.
  • 4. Re: IE Siebel Startup screen no show, Siebel Tools login okay
    ibm kathryn arrell Newbie
    Currently Being Moderated
    Hi,
    I installed an dedicated client 8.2.2 on Windows 7 and it works, but homepage can't be loaded because of sql error.

    So, what do I need to do to get the regular Internet Explorer working?
    I saw the error message "can't load sscddcli.dll" from SvrTblCleanup, SvrTaskPersist, and FINSObjMgr_enu.
  • 5. Re: IE Siebel Startup screen no show, Siebel Tools login okay
    jiyong Pro
    Currently Being Moderated
    I'm confused a bit here.

    Your Siebel server environment is 8.1.1.5.
    Why did you install the 8.2.2 client?

    Are you sure that the DB2 V9.7 client is the correct version to connect to the DB2 V10 database?
    Are these the supported versions for your Siebel environment?
  • 6. Re: IE Siebel Startup screen no show, Siebel Tools login okay
    user3684747 Newbie
    Currently Being Moderated
    also check the license keys.

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