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Please confirm if the customer screen is customized/personalized in all instances. Additionally you mentioned you have removed the customization. Please provide the steps followed while deleting the customization? Did you bounce the apache after removing the customization?
Patches needs to be there on all Application nodes. If OA Page files under Patch differs eg. PG.xml VO.xml or java files. Page will behave differently. Results can be different.
I have removed my personalizations and customizations in all nodes like this,
Next i have run jdr_utils.printdocument also in all the instances so i got these output
Error: Could not find document /oracle/apps/ar/hz/components/search/server/customizations/site/0/HzPuiDQMSrchResultsVO
Error: Could not find document /oracle/apps/ar/hz/components/search/webui/customizations/site/0/HzPuiDQMSearchResults
in all the instances same , so now its a standard functionality right because i have reverted back my customizations.
i have these two scripts because 1. this is for Vo substitution removed and 2. this is for two new attributes that i added before that was removed.
Even i have checked the "About this page" link and then we tried to see the query and we got the standrad query only.
Yes DBA bounced all the 3 nodes for Support 3 and in Support 6 also he bounced 2 nodes.
The Database has only 1 common node and 1 $java_Top which is shared for all the 3 nodes for support 3 instance and for Support 6 instance that is diffrent $Java_Top .
Edited by: Kiran Paspulate on Nov 16, 2012 1:43 PM
Then issue might be with the patchsets being different. Also is this happening only for a specific customer or for all inactive customers?
Actually we are not getting only that particular customer and about Inactive customers yes it is coming there is no problem for that.
But we are still checking we are not getting only this particular customer or some other also.