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1 Reply Latest reply: Nov 19, 2012 11:57 AM by Voltaire RSS

Unable to login to Catalog manager using administrator

slek Newbie
Currently Being Moderated
I am trying to log into catalog manager using administrator user.
I get the following error:

Access denied for user to path /.

I could log into catalogmanager in dev and support environments but not in test and prod environments.

Please advice what could be the issue and how it can be resolved as i am unable to login with the administrator user itself.

Thanks
  • 1. Re: Unable to login to Catalog manager using administrator
    Voltaire Journeyer
    Currently Being Moderated
    Hi,

    When the catalog is moved from Dev to Test/prod permissions are not copied. The users are part of the system folder (i.e Catalog Manager > Users > Properties > Owner Account = System Account), which is why Catalog Manager does not transfer the permissions.

    I guess that is the reason you were able to run the reports from dev and not from test/prod. To have them work you might need to refresh GUID's check the Oracle note [ID 1467256.1].

    Let me know if this helped.

    Regards,
    Jay

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