1 Reply Latest reply on Nov 23, 2012 9:23 AM by 721545

    Importing Phone Extensions

      I apologize in advance if this is the wrong forum in which to post this question.

      I am looking for some guidance on how to import phone number extensions to CRMOD through data import? I currently have them in a column separate from the phone number and I see that there's a separate field in the phone record when you drill in---but perhaps you keep the extension and main number in one cell and CRMOD breaks it up? How should it be formatted?

        • 1. Re: Importing Phone Extensions
          Hi Sam

          In CRMOD Phone number and Extension is separated by #. Please add # as prefix to the extension number and then concatenate phone number with extension and then map this field to System phone number while importing. Now you would see both in separated form by # sign. Hope it solve your problem