7 Replies Latest reply: Nov 27, 2012 1:48 AM by user8373983 RSS

    Problems installing opscenter 12.1.2.2161

    user8373983
      Hi,

      I have problems installing opscenter. Solaris 11.1 is used. OCDoctor.sh --check-connectivity works fine.
      Has anyone seen this problem?




      Ops Center Enterprise Controller Installer
      (version 12.1.2.2161 on SunOS)

      1. Check for installation prerequisites. [Completed]
      2. Configure file systems. [Completed]
      3. Install prerequisite packages. [Completed]
      4. Install Agent components. [Partially Run]
      5. Create Deployable Proxy Bundles. [Not Completed]
      6. Install application packages. [Not Completed]
      7. Run postinstall tasks. [Not Completed]
      8. Install Expect. [Not Completed]
      9. Install IPMI tool. [Not Completed]
      10. Set database credentials. [Not Completed]
      11. Install and Configure Oracle Database. [Not Completed]
      12. Seed Ops Center Database Schema [Not Completed]
      13. Install Service container components. [Not Completed]
      14. Install Core Channel components. [Not Completed]
      ..........................
      21. Initialize and start services. [Not Completed]
      (3 of 21 Completed)

      Failed Step: Install Agent components.
      The following is a portion of the installer
      log which may indicate the cause of the error.
      If this does not indicate the cause of the
      error, you will need to view the full log
      file. More information on how to do that is
      available below.
      * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

      Startup: Refreshing catalog 'cacao' ... Done
      Startup: Refreshing catalog 'solaris' ... Done
      Startup: Refreshing catalog 'opscenter' ... Done
      Startup: Refreshing catalog 'mp-re' ... Done
      pkg: 3/4 catalogs successfully updated:

      Framework error: code: 28 reason: Connection timed out after 60000 milliseconds
      URL: 'http://pkg.oracle.com/solaris/release/versions/0/'

      pkg install failed, error: 1
      Error running Agent Controller installer: 1
      Refer to /var/scn/install/log for more info.
      * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
      Please fix the problem and then try this step again.
      For a full log of the failed install see the file: /var/tmp/installer.log.20429.
      t. Try this step again (correct the failure before proceeding)
      x. Exit
      Enter selection: (t/x)
        • 1. Re: Problems installing opscenter 12.1.2.2161
          Eran_Steiner
          Are you using an http proxy in your environment?

          If so, try setting the following before the installation:
          export http_proxy="webproxy.domain.com:port"

          Also, try running "OCDoctor.sh --ec-prereq" before you install - it should detect if the OS is unable to connect to the parent S11 MSR.

          The "--check-connectivity" currently does not check for Solaris 11 IPS connectivity - although it's a great idea to add it there.
          • 2. Re: Problems installing opscenter 12.1.2.2161
            3sth3r_m
            Hi, I noticed some known issues regarding solaris 11.1 in the release notes, maybe you can have a quick look and see if there's something in there that might help?

            http://docs.oracle.com/cd/E27363_01/doc.121/e25144/toc.htm#autoId6
            • 3. Re: Problems installing opscenter 12.1.2.2161
              user13255979
              Hi
              Hi
              I'm the exact same problem.
              Have you found any solution?

              (Ops Center version 12.1.2.2161 on Solaris 11.1 X86)
              My config:
              root@server:~# env | grep proxy
              http_proxy=http://xxx.xxx.xxx.xxx:xxxx
              https_proxy=http://xxx.xxx.xxx.xxx:xxxx
              root@server:~#

              FROM /var/tmp/installer.log.latest
              Framework error: code: 28 reason: Connection timed out after 60000 milliseconds
              URL: 'http://pkg.oracle.com/solaris/release/versions/0/'

              /usr/bin/pkg install accept deny-new-be --no-backup-be //solaris/library/cacao@ //solaris/consolidation/cacao/cacao-incorporation
              Startup: Refreshing catalog 'cacao' ... Done
              Startup: Refreshing catalog 'solaris' ... Done
              Startup: Refreshing catalog 'opscenter' ... Done
              Startup: Refreshing catalog 'mp-re' ... Done
              pkg: 3/4 catalogs successfully updated:

              Framework error: code: 28 reason: Connection timed out after 60000 milliseconds
              URL: 'http://pkg.oracle.com/solaris/release/versions/0/'

              pkg install failed, error: 1
              Error running Agent Controller installer: 1
              Refer to /var/scn/install/log for more info.

              root@server:~# /var/tmp/OCDoctor/OCDoctor.sh --check-connectivity
              Ops Center Doctor 4.12 [SunOS11]
              ======================== Checking Network Connectivity ==============================
              Using environment variable http_proxy=http://xxx.xxx.xxx.xxx:xxxx
              Please enter the My Oracle Support (MOS) Username: user@xxx.xx
              Password:

              Test 1/4: Checking CC service reachability (without using user/password yet)
              ==============================================================================
              OK: CC status is OK

              Test 2/4: Checking GUUS service reachability (without using user/password yet)
              ==============================================================================
              OK: GUUS status is OK

              Test 3/4: Downloading Knowledge Channels file from updates.oracle.com
              ===========================================================================
              OK: Knowledge download was successful!

              Test 4/4: Downloading patch 108437-06 from updates.oracle.com
              ===========================================================================
              OK: Patch download was successful!

              root@server:~#
              • 4. Re: Problems installing opscenter 12.1.2.2161
                user8373983
                I also tried the installation without the a proxy server. ("direct connected to the internet") In that case the installation works fine.
                Any more ideas?
                • 5. Re: Problems installing opscenter 12.1.2.2161
                  User12609636-Oracle
                  Refer to https://support.oracle.com doc..

                  Doc ID 1401049.1
                  Summary: Registering a Solaris 11 System Fails with "Framework error: code: 28 reason: Connection timed out after 60000 milliseconds"

                  Doc points out two possibilities, in addition to the proxy setting Eran pointed out, another possibility is that a firewall may be blocking a needed bi-directional access on port 443
                  • 6. Re: Problems installing opscenter 12.1.2.2161
                    Philip Brown
                    So, if it works fine without a proxy server..... then dont use a proxy server?

                    Basically, it only works directly, seems like.
                    Thats why it wont work if you try to run it in a solaris zone, either.
                    • 7. Re: Problems installing opscenter 12.1.2.2161
                      user8373983
                      Hi, I am afraid I have to use a www-proxy when accessing the internet. I have read the Doc ID 1401049.1, this is not the problem.
                      Has any one found a solution?
                      Some more info below....


                      Ops center install does not completely rely on cli environment variables for proxy, meaning it iniates download via proxy but then after a while goes over to direct communication.

                      Logs:

                      Execute: /var/tmp/OC/xvmoc_full_bundle/install

                      Verifying we can reach the solaris IPS repository.
                      This may take a couple of minutes if it is not currently reachable.
                      solaris IPS publisher is reachable

                      14:25:32.968035 IP 147.x.x.x.55411 > 147.x.x.x.8080 ####### ACCESS PROXY #########

                      Completed current step: Install Agent components.

                      Ops Center Enterprise Controller Installer
                      (version 12.1.2.2161 on SunOS)

                      1. Check for installation prerequisites. [Completed]
                      2. Configure file systems. [Completed]
                      3. Install prerequisite packages. [Completed]
                      4. Install Agent components. [Completed]
                      5. Create Deployable Proxy Bundles. [Not Completed]
                      6. Install application packages. [Not Completed]
                      7. Run postinstall tasks. [Not Completed]
                      8. Install Expect. [Not Completed]
                      9. Install IPMI tool. [Not Completed]
                      10. Set database credentials. [Not Completed]
                      11. Install and Configure Oracle Database. [Not Completed]
                      12. Seed Ops Center Database Schema [Not Completed]
                      13. Install Service container components. [Not Completed]
                      14. Install Core Channel components. [Not Completed]
                      15. Install Proxy Core components. [Not Completed]
                      16. Set Proxy database credentials. [Not Completed]
                      17. Install Enterprise Controller components. [Not Completed]
                      18. Install Update Connection - Enterprise. [Not Completed]
                      19. Install Ops Center BUI components. [Not Completed]
                      20. Install OS provisioning components. [Not Completed]
                      21. Initialize and start services. [Not Completed]

                      Executing current step: Create Deployable Proxy Bundles...

                      14:27:01.287664 IP 147.x.x.x.54016 > 137.254.56.21.80: ######## Goes directly, bypassing proxy ###########