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3 Replies Latest reply: Dec 4, 2012 10:26 PM by Pk RSS

Customers not visible in AR Invoice screen

SreeReddy Newbie
Currently Being Moderated
Hi Gurus,

We have created customers in R12 and customers sites and enabled primary flag for bill to site. But customers are not coming in AR invoice.

Please let me how to resolve the issue.

Thanks,
Sreehari.
  • 1. Re: Customers not visible in AR Invoice screen
    Ivruksha Pro
    Currently Being Moderated
    Hi Sreehari,

    please check the operating unit for which the customer site is created .....and verify the operating unit of the Receivables responsibility from which you are trying to create Invoices....

    Regards,
    Ivruksha
  • 2. Re: Customers not visible in AR Invoice screen
    SreeReddy Newbie
    Currently Being Moderated
    Hi,

    I have verify the OU information. Customer site and responsibility both are referring same OU.

    Thanks,
    Sreehari
  • 3. Re: Customers not visible in AR Invoice screen
    Pk Explorer
    Currently Being Moderated
    There is a start date and end date setting on customer profile which controls the display of customers on invoices. When you add a new customer, the start date defaults to today's date.

    So if you have just added a new customer (with default start date) and now trying add an invoice for the customer in a past date, you will not be able to select the customer on invoice.

    Similarly if you are editing a past invoice to change the customer to a newly added one, the newly added customer will not display on the invoice screen if the invoice date is less than the start date of the customer.

    Solution is simple. Edit the customer and set the start date appropriately.

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