3 Replies Latest reply: Dec 6, 2012 9:38 PM by Ivruksha RSS

    Unable to retrieve Customer Site to Active from inactive stage in R12/ AR

    946257
      Hi all,

      I am unable to restore the customer site from inactive state to active state in AR.
      However the __party is in active status, only the party site is in inactive state__
      Can any one help me with this issue?
      Thanks in advance.

      Edited by: 943254 on Nov 30, 2012 7:18 AM

      Edited by: 943254 on Nov 30, 2012 9:17 AM
        • 1. Re: Unable to retrieve Customer Site to Active from inactive stage in R12/ AR
          Ivruksha
          Hi,

          when you change the status of the customer site to INACTIVE it would disapper from the Customer Site region ....since the default view of customer Account sites is to display ACTIVE status sites only.

          In the SITES Tab, you have to change the status to INACTIVE and select your OPERATING UNIT and click GO button..
          System would display the INACTIVE sites ... and there will be a RESTORE icon at the end ...
          Click that ... your site would be restored to active status ...
          After restoring the site ... click on the Business Purposes TAB and see whether your BILL TO/SHIP TO details are available or not ....
          There is an enhancement request to that effect ...
          Enhancement Request : Restoring Inactive Party Site Causes Site Use to remain as Inactive [ID 1135317.1]

          Regards,
          Ivruksha
          • 2. Re: Unable to retrieve Customer Site to Active from inactive stage in R12/ AR
            946257
            I am clicking the restore button, but nothing seems happening.
            Do you know whats the cause?
            and for one customer site its giving an error message like Error Please enter valid address elements: STATE, CITY, POSTAL_CODE
            • 3. Re: Unable to retrieve Customer Site to Active from inactive stage in R12/ AR
              Ivruksha
              Hi,

              for the customer where nothing happens when restore is done, log a service request with Oracle support for further troubleshooting....
              for the customer displaying error message for invalid address, correct the address details as per the country requirement. Since there are seeded validations in place for address .

              Regards,
              Ivruksha