9 Replies Latest reply: Sep 19, 2013 11:52 AM by Rajesh K Duraisamy RSS

    Login fail in CustomerServiceCenter

    975816
      Hi,

      I am able to login CustomerServiceCenter but after login i got the below exception's:

      1)17:20:46,810 ERROR [OrderManager]
      atg.service.pipeline.RunProcessException: Chain [refreshOrder]: does not exist.
      at atg.service.pipeline.PipelineManager.runProcess(PipelineManager.java:409)
      at atg.commerce.order.OrderImpl.ensureContainers(OrderImpl.java:1269)
      at atg.commerce.order.OrderImpl.addShippingGroup(OrderImpl.java:829)
      at atg.commerce.order.OrderTools.createOrder(OrderTools.java:1154)
      at atg.commerce.order.OrderManager.createOrder(OrderManager.java:1024)
      at atg.commerce.order.OrderManager.createOrder(OrderManager.java:905)
      at atg.commerce.order.OrderHolder.createInitialOrder(OrderHolder.java:827)
      at atg.commerce.csr.order.CSROrderHolder.createInitialOrder(CSROrderHolder.java:307)
      at atg.commerce.order.OrderHolder.handleCreate(OrderHolder.java:898)
      at atg.commerce.csr.environment.CSREnvironmentMonitor.initializeNewOrderInCart(CSREnvironmentMonitor.java:1426
      at atg.commerce.csr.environment.CSREnvironmentMonitor.applyOrderChangeDetail(CSREnvironmentMonitor.java:1004)
      at atg.commerce.csr.environment.CSREnvironmentMonitor.applyChanges(CSREnvironmentMonitor.java:795)
      at atg.svc.agent.environment.EnvironmentTools.applyChanges(EnvironmentTools.java:375)
      at atg.svc.agent.environment.EnvironmentTools.initializeEnvironment(EnvironmentTools.java:1102)
      at atg.svc.agent.ui.formhandlers.AgentTicketingFormHandler.formHandlerInit(AgentTicketingFormHandler.java:491)

      2)17:20:47,170 ERROR [DynamoServlet]
      java.lang.NullPointerException
      at atg.beans.DynamicBeanMap.getMapper(DynamicBeanMap.java:95)
      at atg.beans.DynamicBeanMap.getBeanInfo(DynamicBeanMap.java:109)
      at atg.beans.DynamicBeanMap.getPropertyNames(DynamicBeanMap.java:122)
      at atg.beans.DynamicBeanMap$DynBeanIterator.<init>(DynamicBeanMap.java:277)
      at atg.beans.DynamicBeanMap.getMapIterator(DynamicBeanMap.java:307)
      at atg.beans.DynamicBeanMap$1.iterator(DynamicBeanMap.java:377)
      at atg.beans.DynamicBeanMap.hashCode(DynamicBeanMap.java:249)
      at java.lang.Object.toString(Object.java:209)
      at atg.beans.DynamicBeanMap.toString(DynamicBeanMap.java:475)
      at atg.servlet.ServletUtil.toString(ServletUtil.java:1595)


      Please help me solving this issue's