13 Replies Latest reply: Dec 15, 2012 10:49 PM by arizuddin RSS

    One of apps user account not responding?

    arizuddin
      Hi
      In our single node Oracle Apps, one of application user account/profile is not responding. When he logged-in (login through), the immediate html page displays error and says contact system administrator. He tried to login in my pc also,it is the same. Even though his account is active, the system did not show any responsibilities or progress.

      R12 details as follows: OS - IBM AIX 5.3.7, Apps - R12.0.6, DB - 10.2.0.3.

      How to rectify this issue?
        • 1. Re: One of apps user account not responding?
          Helios-GunesEROL
          Hi;

          Did you try to login from different OS and pc wiht different browser? That user has end_date?


          Regard
          Helios
          • 2. Re: One of apps user account not responding?
            Srini Chavali-Oracle
            Pl post the contents of the Apache and error logs - see section titled "Log Files" in this MOS Doc

            Oracle Application Server Diagnostic Tools and Log Files in Applications Release 12 [ID 454178.1]

            HTH
            Srini
            • 3. Re: One of apps user account not responding?
              Hussein Sawwan-Oracle
              arizuddin wrote:
              Hi
              In our single node Oracle Apps, one of application user account/profile is not responding. When he logged-in (login through), the immediate html page displays error and says contact system administrator. He tried to login in my pc also,it is the same. Even though his account is active, the system did not show any responsibilities or progress.

              R12 details as follows: OS - IBM AIX 5.3.7, Apps - R12.0.6, DB - 10.2.0.3.

              How to rectify this issue?
              Check profile option values for this specific and make sure it is set like other users.

              How To List E-Business Suite Profile Option Values For All Levels Using SQLPlus [ID 201945.1]
              Script To List The Values Of A Profile Option At All Levels [ID 803587.1]

              What if you rename the user and create a new one (with the same original name)? Can you reproduce the issue then?

              Please also run "Synchronize Workflow LOCAL Tables" concurrent program and check then.

              Thanks,
              Hussein
              • 4. Re: One of apps user account not responding?
                arizuddin
                Hi Helios
                No, i did not try with another pc with different OS. No this user does not end dated.
                • 5. Re: One of apps user account not responding?
                  arizuddin
                  Hi
                  Thanks. Which profile option i need to check?

                  What if you rename the user and create a new one (with the same original name)? Can you reproduce the issue then?
                  I will try this.
                  Please also run "Synchronize Workflow LOCAL Tables" concurrent program and check then.
                  Yes, already ran and checked. Still the same problem.
                  Regards
                  • 6. Re: One of apps user account not responding?
                    arizuddin
                    Hi Srini
                    In the access log against this user IP address, i see some extra entries like as follows:

                    10.1.12.85 - - [12/Dec/2012:07:31:22 +0300] "GET /OA_HTML/RF.jsp?function_id=28910&resp_id=-1&resp_appl_id=-1&security_group_id=0&lang_code=US&params=IAIbONNlsO7ix2i3aczDrbmY6QQUVVA9HU0DTIRzLHI&oas=NgWSpoXZ7lKuuKxNQcXyVg.. HTTP/1.1" 200 12452 0 "http://ourerpurl/OA_HTML/OA.jsp?OAFunc=OAHOMEPAGE" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB7.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; IEMB3; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; InfoPath.3; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)"

                    I have just replaced ERP url with http://ourerpurl/....

                    Even today since morning two more users have complained the same problem but those are users are far away (130 km) and working in the cement plant. Is this issue could be related to the nework, firewall etc?

                    Regards
                    • 7. Re: One of apps user account not responding?
                      arizuddin
                      Hi
                      When i enabled the FND:Diagnostics for one of the affected user. After user login, it has give exception error link and the error content is as follows:

                      Error Page
                      Exception Details.
                      oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
                           at java.lang.Throwable.<init>(Throwable.java:57)
                           at oracle.jbo.JboException.<init>(JboException.java:323)
                           at oracle.jbo.JboException.<init>(JboException.java:335)
                           at oracle.apps.fnd.framework.OAException.<init>(OAException.java:300)
                           at oracle.apps.fnd.framework.OAException.<init>(OAException.java:350)
                           at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:896)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:612)
                           at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                           at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1166)
                           at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
                           at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                           at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
                           at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                           at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
                           at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2496)
                           at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1892)
                           at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:536)
                           at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:424)
                           at OA.jspService(_OA.java:212)
                           at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                           at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                           at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                           at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                           at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                           at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
                           at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                           at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
                           at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
                           at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
                           at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
                           at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
                           at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
                           at OA.jspService(_OA.java:221)
                           at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                           at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                           at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                           at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                           at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                           at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
                           at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                           at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
                           at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
                           at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
                           at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
                           at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
                           at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
                           at OA.jspService(_OA.java:221)
                           at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                           at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                           at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                           at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                           at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                           at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
                           at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
                           at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
                           at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
                           at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:610)
                           at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                           at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
                           at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
                           at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
                           at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
                           at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
                           at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
                           at java.lang.Thread.run(Thread.java:797)
                      ## Detail 0 ##
                      java.lang.NullPointerException
                           at java.lang.String.compareTo(String.java:438)
                           at oracle.apps.fnd.functionSecurity.FunctionSecurity.getUserResps(FunctionSecurity.java:642)
                           at oracle.apps.fnd.functionSecurity.FunctionSecurity.getUserResps(FunctionSecurity.java:559)
                           at oracle.apps.fnd.framework.navigate.webui.OANavigateUtil.getSSWAResponsibilities(OANavigateUtil.java:624)
                           at oracle.apps.fnd.framework.navigate.webui.OAHomePageCO.validateParameters(OAHomePageCO.java:208)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:590)
                           at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                           at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1166)
                           at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
                           at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                           at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
                           at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                           at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
                           at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2496)
                           at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1892)
                           at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:536)
                           at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:424)
                           at OA.jspService(_OA.java:212)
                           at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                           at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                           at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                           at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                           at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                           at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
                           at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                           at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
                           at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
                           at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
                           at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
                           at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
                           at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
                           at OA.jspService(_OA.java:221)
                           at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                           at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                           at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                           at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                           at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                           at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
                           at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                           at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
                           at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
                           at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
                           at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
                           at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
                           at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
                           at OA.jspService(_OA.java:221)
                           at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                           at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                           at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                           at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                           at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                           at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
                           at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
                           at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
                           at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
                           at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:610)
                           at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                           at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
                           at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
                           at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
                           at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
                           at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
                           at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
                           at java.lang.Thread.run(Thread.java:797)
                      java.lang.NullPointerException
                           at java.lang.String.compareTo(String.java:438)
                           at oracle.apps.fnd.functionSecurity.FunctionSecurity.getUserResps(FunctionSecurity.java:642)
                           at oracle.apps.fnd.functionSecurity.FunctionSecurity.getUserResps(FunctionSecurity.java:559)
                           at oracle.apps.fnd.framework.navigate.webui.OANavigateUtil.getSSWAResponsibilities(OANavigateUtil.java:624)
                           at oracle.apps.fnd.framework.navigate.webui.OAHomePageCO.validateParameters(OAHomePageCO.java:208)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:590)
                           at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                           at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1166)
                           at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
                           at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                           at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
                           at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
                           at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                           at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
                           at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2496)
                           at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1892)
                           at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:536)
                           at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:424)
                           at OA.jspService(_OA.java:212)
                           at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                           at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                           at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                           at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                           at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                           at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
                           at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                           at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
                           at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
                           at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
                           at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
                           at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
                           at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
                           at OA.jspService(_OA.java:221)
                           at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                           at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                           at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                           at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                           at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                           at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
                           at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                           at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
                           at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
                           at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
                           at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
                           at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
                           at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
                           at OA.jspService(_OA.java:221)
                           at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                           at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                           at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                           at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                           at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                           at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
                           at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
                           at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
                           at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
                           at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:610)
                           at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                           at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
                           at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
                           at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
                           at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
                           at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
                           at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
                           at java.lang.Thread.run(Thread.java:797)


                      How to resolve this error?

                      Regards
                      • 8. Re: One of apps user account not responding?
                        Hussein Sawwan-Oracle
                        arizuddin wrote:
                        Hi
                        When i enabled the FND:Diagnostics for one of the affected user. After user login, it has give exception error link and the error content is as follows:

                        Error Page
                        Exception Details.
                        oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
                             at java.lang.Throwable.<init>(Throwable.java:57)
                             at oracle.jbo.JboException.<init>(JboException.java:323)
                             at oracle.jbo.JboException.<init>(JboException.java:335)
                             at oracle.apps.fnd.framework.OAException.<init>(OAException.java:300)
                             at oracle.apps.fnd.framework.OAException.<init>(OAException.java:350)
                             at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:896)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:612)
                             at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                             at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1166)
                             at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
                             at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                             at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
                             at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                             at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
                             at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2496)
                             at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1892)
                             at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:536)
                             at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:424)
                             at OA.jspService(_OA.java:212)
                             at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                             at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                             at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                             at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                             at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                             at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
                             at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                             at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
                             at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
                             at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
                             at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
                             at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
                             at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
                             at OA.jspService(_OA.java:221)
                             at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                             at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                             at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                             at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                             at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                             at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
                             at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                             at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
                             at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
                             at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
                             at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
                             at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
                             at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
                             at OA.jspService(_OA.java:221)
                             at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                             at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                             at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                             at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                             at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                             at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
                             at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
                             at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
                             at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
                             at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:610)
                             at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                             at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
                             at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
                             at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
                             at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
                             at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
                             at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
                             at java.lang.Thread.run(Thread.java:797)
                        ## Detail 0 ##
                        java.lang.NullPointerException
                             at java.lang.String.compareTo(String.java:438)
                             at oracle.apps.fnd.functionSecurity.FunctionSecurity.getUserResps(FunctionSecurity.java:642)
                             at oracle.apps.fnd.functionSecurity.FunctionSecurity.getUserResps(FunctionSecurity.java:559)
                             at oracle.apps.fnd.framework.navigate.webui.OANavigateUtil.getSSWAResponsibilities(OANavigateUtil.java:624)
                             at oracle.apps.fnd.framework.navigate.webui.OAHomePageCO.validateParameters(OAHomePageCO.java:208)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:590)
                             at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                             at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1166)
                             at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
                             at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                             at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
                             at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                             at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
                             at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2496)
                             at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1892)
                             at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:536)
                             at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:424)
                             at OA.jspService(_OA.java:212)
                             at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                             at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                             at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                             at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                             at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                             at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
                             at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                             at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
                             at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
                             at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
                             at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
                             at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
                             at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
                             at OA.jspService(_OA.java:221)
                             at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                             at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                             at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                             at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                             at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                             at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
                             at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                             at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
                             at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
                             at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
                             at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
                             at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
                             at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
                             at OA.jspService(_OA.java:221)
                             at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                             at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                             at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                             at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                             at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                             at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
                             at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
                             at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
                             at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
                             at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:610)
                             at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                             at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
                             at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
                             at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
                             at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
                             at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
                             at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
                             at java.lang.Thread.run(Thread.java:797)
                        java.lang.NullPointerException
                             at java.lang.String.compareTo(String.java:438)
                             at oracle.apps.fnd.functionSecurity.FunctionSecurity.getUserResps(FunctionSecurity.java:642)
                             at oracle.apps.fnd.functionSecurity.FunctionSecurity.getUserResps(FunctionSecurity.java:559)
                             at oracle.apps.fnd.framework.navigate.webui.OANavigateUtil.getSSWAResponsibilities(OANavigateUtil.java:624)
                             at oracle.apps.fnd.framework.navigate.webui.OAHomePageCO.validateParameters(OAHomePageCO.java:208)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:590)
                             at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                             at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1166)
                             at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
                             at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                             at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(OAFormBean.java:385)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:964)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:931)
                             at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:655)
                             at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:251)
                             at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
                             at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2496)
                             at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1892)
                             at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:536)
                             at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:424)
                             at OA.jspService(_OA.java:212)
                             at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                             at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                             at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                             at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                             at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                             at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
                             at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                             at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
                             at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
                             at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
                             at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
                             at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
                             at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
                             at OA.jspService(_OA.java:221)
                             at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                             at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                             at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                             at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                             at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                             at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:702)
                             at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                             at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:252)
                             at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:42)
                             at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:186)
                             at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:283)
                             at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:191)
                             at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:322)
                             at OA.jspService(_OA.java:221)
                             at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
                             at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
                             at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
                             at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
                             at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
                             at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
                             at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
                             at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
                             at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
                             at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:610)
                             at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:359)
                             at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
                             at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
                             at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:299)
                             at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:187)
                             at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
                             at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
                             at java.lang.Thread.run(Thread.java:797)


                        How to resolve this error?

                        Regards
                        Please see these docs.

                        User Cannot Login After Changing Password In Oracle Applications 11i [ID 428274.1]
                        User is Unable to Login after Having Changed the Password using Login Assistance [ID 789966.1]
                        Connection Leak On Login [ID 1462034.1]
                        Connection Leaks From fndgfm (fndgfm.java, fndgfm.jsp, _fndgfm.java) [ID 1231393.1]
                        Tips On Troubleshooting Java Exception Stack Traces [ID 370724.1]
                        Troubleshooting the Self Service Framework with Oracle Applications [ID 231137.1]

                        Thanks,
                        Hussein
                        • 9. Re: One of apps user account not responding?
                          Hussein Sawwan-Oracle
                          Even today since morning two more users have complained the same problem but those are users are far away (130 km) and working in the cement plant. Is this issue could be related to the nework, firewall etc?

                          Regards
                          It could be -- You can verify that yourself (if possible) but resetting their passwords and try to login from your side.

                          Does this issue happen to the users who are far away only (not on the same network)?

                          Thanks,
                          Hussein
                          • 10. Re: One of apps user account not responding?
                            arizuddin
                            Hi Hussein
                            It is resolved.
                            • 11. Re: One of apps user account not responding?
                              Srini Chavali-Oracle
                              Pl post the cause and resolution so it may help others in the future

                              Thanks
                              Srini
                              • 12. Re: One of apps user account not responding?
                                Hussein Sawwan-Oracle
                                arizuddin wrote:
                                Hi Hussein
                                It is resolved.
                                Thanks for the update.

                                The issue was resolved by recovering fnd_responsibility_tl table -- Thanks for the email, arizuddin!

                                Thanks,
                                Hussein
                                • 13. Re: One of apps user account not responding?
                                  arizuddin
                                  Hi
                                  Yes, this was resolved after recovering fnd_responsibility_tl table.

                                  Regards