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IE 7 and 8, with Java 1.6_x, should work with SGD 4.62 (see documentation at http://docs.oracle.com/cd/E19351-01/E23646/E23646-03.pdf).
Try to get the user to test the Java installation in her browser by pointing it to http://www.java.com/ and following the instruction to verify and/or install Java. When Java is working in the browser, SGD should be OK.
You should check in IE8 under Tools > Manage Add-ons whether or not the Java plug-in is enabled.
And enable it if the status is disabled.
The same things applies to version of Firefox, Safari and Chrome. Check if Java plug-in is enabled.
If you use IE9 you should switch to compatibility mode in order to avoid the missing Java plug-in message.