1 Reply Latest reply: Dec 13, 2012 2:02 AM by jurgen de leijer RSS

    RUEI 12.1.0.3.0 - Collectors Status Okay but Last Update time not updated

    962450
      Hi all,

      Under System > Status > Collectors Status

      Status shows OK but Last Update Time is not updated. The last update time is frozen.

      Anyone has a similar experience? Would someone help, please?

      Regards,

      Nathan
        • 1. Re: RUEI 12.1.0.3.0 - Collectors Status Okay but Last Update time not updated
          jurgen de leijer
          Hi Nathan,

          that seems odd indeed. would not know the cause or any sensibl explaination unless I have system details, Can you pls file an SR for this issue and upload the helpdesk file to the SR?
          a helpdesk file is created under system >>maintenance>>helpdesk report
          It will create a zip file that we can read in support, see the events the system is capturing, analyze your configuration. That will allow us for very quick follow up. if you want me to track it internally at Oracle pls send me the SR# in a direct mail: jurgen.de.leijer@oracle.com -- I'm the responsible product manager for RUEI so happy to follow up on this.

          R, jurgen