Where do I go to request immediate help with getting Certview records corrected?I don't believe there is a P1 equivalent for Certview. There's no way to equate the inability to access Certview with a down production database, after all. Opening an SR is almost assuredly the fastest way to get a response. Hopefully you opened one before creating this forum posting, but if not, the longer you delay opening one, the further off the response time. :)
On the page referenced, a number of applications/service are listed but not CertView. That's terrific.Certview is unusual in that it combines your OTN information with your Oracle Testing ID, so I would imagine that would be why it isn't listed.