1 Reply Latest reply: Dec 18, 2012 3:54 AM by 978543 RSS

    ATG CSC search issue :Live indexing environment ATGOrderBulk has 0 engine

    978543
      Hi ,

      I am new to ATG Commerce .

      I have installed ATG 9.4 with Service center module.But Customer and order search is not working.

      I am getting the below Error while invoking bulk method :http://localhost:8080/dyn/admin/nucleus/atg/commerce/search/OrderOutputConfig/

      17:40:30,890 INFO [OrderOutputConfig] Starting bulk load
      17:40:49,453 WARN [SearchEngineService] Potential engine problems: See log files at 'D:\ATG\ATG9.4\home\logs\searchEngineActivity
      \0000020001_2012-12-09-174049_300001_localhost_6074_index'*
      17:40:49,703 INFO [LiveIndexingService] Logical partition 'ATGOrder_LP' has filled up for env ATGOrderBulk. A new physical parti
      tion will be created for this logical partition. No data will be lost. The error is: The physical partition is full.
      17:40:49,953 INFO [LiveIndexingService] Cascading to another partition. Forwarding 1 command, about 1KB
      17:40:50,062 INFO [LiveIndexingService] One or more logical partitions full. Attempting to re-issue indexing command for env ATG
      OrderBulk
      17:40:50,265 INFO [PhysicalPartitionManager] PartitionManager is rolling over to another partition, env: ATGOrderBulk, indexHint
      = 1
      17:40:57,078 WARN [SearchEngineService] Potential engine problems: See log files at 'D:\ATG\ATG9.4\home\logs\searchEngineActivity
      \0000020002_2012-12-09-174057_300002_localhost_6075_index'*
      17:40:57,343 ERROR [BulkLoader]
      atg.repository.search.indexing.IndexingException: Exception submitting item atgrep:/Orders/order/o20003
      at atg.repository.search.indexing.submitter.LiveDocumentSubmitterSession.submitDocument(LiveDocumentSubmitterSession.java:
      115)
      at atg.repository.search.indexing.LoaderImpl.outputAndSubmitDocument(LoaderImpl.java:978)
      at atg.repository.search.indexing.LoaderImpl.processItem(LoaderImpl.java:656)
      at atg.repository.search.indexing.threading.ProcessItemJob.invoke(ProcessItemJob.java:120)
      at atg.common.util.ThreadDispatcherThread.run(ThreadDispatcherThread.java:147)
      Caused by: atg.search.client.SearchClientException: atg.search.routing.LiveIndexException: Attempt to reindex after expanding the
      logical partition failed for env ATGOrderBulk
      at atg.search.routing.RoutingSearchService.index(RoutingSearchService.java:854)
      at atg.search.client.RemoteSearchClient.index(RemoteSearchClient.java:684)
      at atg.search.client.SearchClientService.index(SearchClientService.java:311)
      at atg.repository.search.indexing.submitter.LiveDocumentSubmitterSession.submitDocument(LiveDocumentSubmitterSession.java:
      111)
      ... 4 more
      Caused by: atg.search.routing.LiveIndexException: Attempt to reindex after expanding the logical partition failed for env ATGOrder
      Bulk

      17:41:19,359 ERROR [BulkLoader]
      atg.repository.search.indexing.IndexingException: Exception submitting item atgrep:/Orders/order/o740002
      at atg.repository.search.indexing.submitter.LiveDocumentSubmitterSession.submitDocument(LiveDocumentSubmitterSession.java:
      115)
      at atg.repository.search.indexing.LoaderImpl.outputAndSubmitDocument(LoaderImpl.java:978)
      at atg.repository.search.indexing.LoaderImpl.processItem(LoaderImpl.java:656)
      at atg.repository.search.indexing.threading.ProcessItemJob.invoke(ProcessItemJob.java:120)
      at atg.common.util.ThreadDispatcherThread.run(ThreadDispatcherThread.java:147)
      Caused by: atg.search.client.SearchClientException: atg.search.routing.LiveIndexException: Attempt to reindex after expanding the
      logical partition failed for env ATGOrderBulk
      at atg.search.routing.RoutingSearchService.index(RoutingSearchService.java:854)
      at atg.search.client.RemoteSearchClient.index(RemoteSearchClient.java:684)
      at atg.search.client.SearchClientService.index(SearchClientService.java:311)
      at atg.repository.search.indexing.submitter.LiveDocumentSubmitterSession.submitDocument(LiveDocumentSubmitterSession.java:
      111)
      ... 4 more
      Caused by: atg.search.routing.LiveIndexException: Attempt to reindex after expanding the logical partition failed for env ATGOrder
      Bulk
      at atg.search.routing.LiveIndexingService.index(LiveIndexingService.java:518)
      at atg.search.routing.RoutingSearchService.index(RoutingSearchService.java:850)
      ... 7 more
      Caused by: atg.search.routing.LiveIndexException: atg.search.routing.RoutingIndexException: Live indexing environment ATGOrderBulk
      has 0 engines. Multiplicity requires 1
      at atg.search.routing.LiveIndexingService.indexHelper(LiveIndexingService.java:660)
      at atg.search.routing.LiveIndexingService.index(LiveIndexingService.java:516)
      ... 8 more
      Caused by: atg.search.routing.RoutingIndexException: Live indexing environment ATGOrderBulk has 0 engines. Multiplicity requires
      1
      at atg.search.routing.RoutingIndexService.getEngines(RoutingIndexService.java:1048)
      at atg.search.routing.RoutingIndexService.doSendAndReceive(RoutingIndexService.java:588)
      at atg.search.routing.RoutingIndexService.sendIndexingWork(RoutingIndexService.java:1295)
      at atg.search.routing.RoutingIndexService.index(RoutingIndexService.java:476)
      at atg.search.routing.LiveIndexingService.indexHelper(LiveIndexingService.java:623)
      ... 9 more

      How to increase the Engine count of ATGOrderBulk ?
      and how to solve this issue ?
      I hv deleted and recreated the Order and profile Environments as well,

      D:\ATG\ATG9.4\Search9.4\SearchAdmin\bin>startRemoteLauncher.bat -p 38860
      INFO: Starting up RemoteSearchEngingLaunchingService
      INFO: Engine directory: D:\ATG\ATG9.4\Search9.4\SearchAdmin\bin\..\..\SearchEngine\x86-win32\bin
      INFO: RMI Server listening on port 38860
      Creating server socket on port 38860
      INFO: Bound service to name: atg/search/routing/LaunchService

      ATGOrder      running      yes      yes      200002      null      1      1      1      start stop cycle delete
      backup restore disable
      ATGOrderBulk      stopped      NO      yes      200005      null      1      0      0      start stop cycle delete
      backup restore disable
      ATGProfile      running      yes      yes      200004      null      1      1      1      start stop cycle delete
      backup restore disable
      ATGProfileBulk      stopped      NO      yes      null      null      1      0      0      start stop cycle delete
      backup restore disable


      Thanks
      Bala P.