I am doing some work for a client (unrelated to Oracle) and they need to move their Exadata Box from a Data centre to another about 200 miles away. But do Oracle offer such a service with warranties etc for failed disks blah, blah (in my world EMC do - albeit expensive)??
I can't speak to the warranties and guarantees, but there is a specific team in the field service group that handles system moves. They coordinate the shutdown, pack up, movers, and unpacking. The customer's Oracle account team should be able to get in touch with them internally to start the process.
At Enkitec, we've done several moves for customers. Most customers have used Oracle's moving services to perform the physical move of the system, and contract the local Sun FSE to come out and power up the system, and check that everything is ok.
After that, we've come in and performed the work to reconfigure the system. In some cases, that meant wiping the system, setting up new IPs and hostnames, and running onecommand to configure a new cluster. For others, it meant just changing the IPs and reconfiguring the cluster.
Contrary to what some may say, there are other options than just ACS to do this. Just make sure they know what they're doing.
It is weird local Oracle Support team is not able to guide through.
You can browse through the url, http://www.oracle.com/us/support/index.html and see if you find anything which could be useful for you.
Moving Exadata Machine there is a process and separate team for this activity. Please check the below. For purchased Exadata machines, the customer should contact Oracle Sun's Datacenter services. One specific contact in the Datacenter services division is email@example.com and firstname.lastname@example.org**