0 Replies Latest reply: Jan 3, 2013 10:09 PM by 982841 RSS

    Null Pointer when fetching provider_cmds attribute in providerCommands.jsp

    982841
      Hi,

      A month ago, our UAT environment of portal became unavailable, we realized all the providers were unregistered. We registered all of them.
      One of the Employee portals opens up fine without issues, but the Customer portal uses maximize, minimize and close icons in the channel header, these are fetched based on the providerCommands attributes.
      This is the error we saw in the logs.

      2013-01-03 22:33:44,784 [service-j2ee-3] ERROR - Error in PROVIDER COMMANDS JSP null
      2013-01-03 22:33:44,784 [service-j2ee-3] ERROR - java.lang.NullPointerException
      jsps.var._opt._sun._portal._portals._EatonPortal._desktop._Customer_en._ETNCustomerToolsAndServices._html._tablecolumn_jsp._jspService(_tablecolumn_jsp.java:572)
      com.sun.portal.providers.jsp.jasper3.jasper.runtime.HttpJspBase.service(Unknown Source)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:915)
      com.sun.portal.providers.jsp.JspServletWrapper.service(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.includeJspPage(Unknown Source)
      com.sun.portal.providers.jsp.JspRequestDispatcher.getJspResource(Unknown Source)
      com.sun.portal.providers.jsp.JspRequestDispatcher.include(Unknown Source)
      com.sun.portal.providers.jsp.jasper3.jasper.runtime.PageContextImpl.include(Unknown Source)
      jsps.var._opt._sun._portal._portals._EatonPortal._desktop._Customer_en._ETNCustomerToolsAndServices._html._table_jsp._jspService(_table_jsp.java:621)
      com.sun.portal.providers.jsp.jasper3.jasper.runtime.HttpJspBase.service(Unknown Source)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:915)
      com.sun.portal.providers.jsp.JspServletWrapper.service(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.getContent(Unknown Source)
      com.sun.portal.desktop.context.PSContainerProviderContext.getContent(Unknown Source)
      com.sun.portal.desktop.taglib.containerProviderContext.GetContentTag.doStartTag(Unknown Source)
      jsps.var._opt._sun._portal._portals._EatonPortal._desktop._Customer_en._ETNCustomerTabContainer._html._tab_jsp._jspService(_tab_jsp.java:685)
      com.sun.portal.providers.jsp.jasper3.jasper.runtime.HttpJspBase.service(Unknown Source)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:915)
      com.sun.portal.providers.jsp.JspServletWrapper.service(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.getContent(Unknown Source)
      com.sun.portal.providers.containers.jsp.tab.JSPTabContainerProvider.getContent(Unknown Source)
      com.sun.portal.desktop.context.PSContainerProviderContext.getContent(Unknown Source)
      com.sun.portal.desktop.context.PSDesktopContext.getContent(Unknown Source)
      com.sun.portal.desktop.DesktopServlet.doGetPostX(Unknown Source)
      com.sun.portal.desktop.DesktopServlet.doGetPost(Unknown Source)
      com.sun.portal.desktop.DesktopServlet.service(Unknown Source)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:915)
      org.apache.catalina.core.ApplicationFilterChain.servletService(ApplicationFilterChain.java:398)
      org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:277)
      org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:255)
      org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:188)
      org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:586)
      org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:556)
      org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:187)
      org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:586)
      org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:556)
      com.sun.webserver.connector.nsapi.NSAPIProcessor.service(NSAPIProcessor.java:160)

      13-01-03 22:33:44,785 [service-j2ee-3] ERROR - java.lang.NullPointerException
      jsps.var._opt._sun._portal._portals._EatonPortal._desktop._Customer_en._ETNCustomerToolsAndServices._html._tablecolumn_jsp._jspService(_tablecolumn_jsp.java:572)
      com.sun.portal.providers.jsp.jasper3.jasper.runtime.HttpJspBase.service(Unknown Source)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:915)
      com.sun.portal.providers.jsp.JspServletWrapper.service(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.includeJspPage(Unknown Source)
      com.sun.portal.providers.jsp.JspRequestDispatcher.getJspResource(Unknown Source)
      com.sun.portal.providers.jsp.JspRequestDispatcher.include(Unknown Source)
      com.sun.portal.providers.jsp.jasper3.jasper.runtime.PageContextImpl.include(Unknown Source)
      jsps.var._opt._sun._portal._portals._EatonPortal._desktop._Customer_en._ETNCustomerToolsAndServices._html._table_jsp._jspService(_table_jsp.java:621)
      com.sun.portal.providers.jsp.jasper3.jasper.runtime.HttpJspBase.service(Unknown Source)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:915)
      com.sun.portal.providers.jsp.JspServletWrapper.service(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.getContent(Unknown Source)
      com.sun.portal.desktop.context.PSContainerProviderContext.getContent(Unknown Source)
      com.sun.portal.desktop.taglib.containerProviderContext.GetContentTag.doStartTag(Unknown Source)
      jsps.var._opt._sun._portal._portals._EatonPortal._desktop._Customer_en._ETNCustomerTabContainer._html._tab_jsp._jspService(_tab_jsp.java:685)
      com.sun.portal.providers.jsp.jasper3.jasper.runtime.HttpJspBase.service(Unknown Source)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:915)
      com.sun.portal.providers.jsp.JspServletWrapper.service(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.getContent(Unknown Source)
      com.sun.portal.providers.containers.jsp.tab.JSPTabContainerProvider.getContent(Unknown Source)
      com.sun.portal.desktop.context.PSContainerProviderContext.getContent(Unknown Source)
      com.sun.portal.desktop.context.PSDesktopContext.getContent(Unknown Source)
      com.sun.portal.desktop.DesktopServlet.doGetPostX(Unknown Source)
      com.sun.portal.desktop.DesktopServlet.doGetPost(Unknown Source)
      com.sun.portal.desktop.DesktopServlet.service(Unknown Source)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:915)
      org.apache.catalina.core.ApplicationFilterChain.servletService(ApplicationFilterChain.java:398)
      org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:277)
      org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:255)
      org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:188)
      org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:586)
      org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:556)
      org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:187)
      org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:586)
      org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:556)
      com.sun.webserver.connector.nsapi.NSAPIProcessor.service(NSAPIProcessor.java:160)

      Cause : java.lang.NullPointerException : null
      jsps.var._opt._sun._portal._portals._EatonPortal._desktop._Customer_en._ETNCustomerToolsAndServices._html._tablecolumn_jsp._jspService(_tablecolumn_jsp.java:572)
      com.sun.portal.providers.jsp.jasper3.jasper.runtime.HttpJspBase.service(Unknown Source)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:915)
      com.sun.portal.providers.jsp.JspServletWrapper.service(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.includeJspPage(Unknown Source)
      com.sun.portal.providers.jsp.JspRequestDispatcher.getJspResource(Unknown Source)
      com.sun.portal.providers.jsp.JspRequestDispatcher.include(Unknown Source)
      com.sun.portal.providers.jsp.jasper3.jasper.runtime.PageContextImpl.include(Unknown Source)
      jsps.var._opt._sun._portal._portals._EatonPortal._desktop._Customer_en._ETNCustomerToolsAndServices._html._table_jsp._jspService(_table_jsp.java:621)
      com.sun.portal.providers.jsp.jasper3.jasper.runtime.HttpJspBase.service(Unknown Source)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:915)
      com.sun.portal.providers.jsp.JspServletWrapper.service(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.getContent(Unknown Source)
      com.sun.portal.desktop.context.PSContainerProviderContext.getContent(Unknown Source)
      com.sun.portal.desktop.taglib.containerProviderContext.GetContentTag.doStartTag(Unknown Source)
      jsps.var._opt._sun._portal._portals._EatonPortal._desktop._Customer_en._ETNCustomerTabContainer._html._tab_jsp._jspService(_tab_jsp.java:685)
      com.sun.portal.providers.jsp.jasper3.jasper.runtime.HttpJspBase.service(Unknown Source)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:915)
      com.sun.portal.providers.jsp.JspServletWrapper.service(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.processJspFile(Unknown Source)
      com.sun.portal.providers.jsp.JSPProvider.getContent(Unknown Source)
      com.sun.portal.providers.containers.jsp.tab.JSPTabContainerProvider.getContent(Unknown Source)
      com.sun.portal.desktop.context.PSContainerProviderContext.getContent(Unknown Source)
      com.sun.portal.desktop.context.PSDesktopContext.getContent(Unknown Source)
      com.sun.portal.desktop.DesktopServlet.doGetPostX(Unknown Source)
      com.sun.portal.desktop.DesktopServlet.doGetPost(Unknown Source)
      com.sun.portal.desktop.DesktopServlet.service(Unknown Source)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:915)
      org.apache.catalina.core.ApplicationFilterChain.servletService(ApplicationFilterChain.java:398)
      org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:277)
      org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:255)
      org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:188)
      org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:586)
      org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:556)
      org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:187)
      org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:586)
      org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:556)
      com.sun.webserver.connector.nsapi.NSAPIProcessor.service(NSAPIProcessor.java:160)
      Any help is appreciated at the earliest, we have been struggling for a month on this.